Course Code: mantdev
Duration: 7 hours
Prerequisites:

Overview:

Audience

Managers and Team Leaders who need to be fully aware of the issues surrounding the management and development of their staff (direct and indirect reports)

Format of the course

The course will be a highly-interactive combination of:

  • Facilitated Discussions
  • Slide Presentations
  • Exercises and Case Studies

By the end of the course, delegates will be able to:

  • Understand the different skills required for Managing and for Leading
  • Develop their team in the most-effective way
  • Explain how best to deliver Change in their part of the organisation
  • Manage staff performance better
  • Successfully negotiate their preferred solutions
  • Explain how to deal with the difficult situations they may encounter in the office

Course Outline:

Leadership v Management

  • The similarities and differences between Leadership and Management. What makes a Great Leader;
  • what makes a Great Manager?
  • Management Styles
  • Organisational Climate
  • Merging Management Styles with Organisational Climate

Developing a Successful Team

  • What is a Team?
  • The stages of Team Development
  • How can a manager influence the stages of Team Development…?

Performance Management

  • Setting Objectives
  • Managing Individuals’ Performance
  • Coaching for Improved Performance
  • Delegation
  • Feedback as a Performance Management tool

Successfully Delivering Change

  • Why Change does (or does not!) work
  • The 9 key change principles
  • The emotional reactions to change
  • Resistance to change – and the benefits of resistance

Negotiating for Best Results

  • Communication in Negotiation
  • The importance of Effective Presentations
  • Different Negotiating Strategies
  • Comparing Strategies
  • Building Rapport
  • The 3-phase Negotiating Process

Handling Conflict

  • What causes conflict?
  • The Phases of Conflict Handling
    • Understanding the Conflict
    • Understanding your / the other person’s position in the conflict
    • Resolving the Conflict
  • Kilmann’s Five Conflict-Handling Modes – and how to apply them
  • Bridging the Gap