Customer Care in the Age of AI

• Basic understanding of customer service and sales workflows
• Familiarity with CRM tools and processes

Audience

• Customer support teams
• Sales professionals
• Managers and team leaders responsible for customer success

Customer care is evolving with AI and automation, creating new opportunities for businesses to enhance customer satisfaction, reduce workloads, and increase revenue.

This instructor-led, live training (online or onsite) is aimed at intermediate-level to advanced-level participants who wish to optimize customer care operations using AI and automation while equipping their teams with the latest tools and strategies.

By the end of this training, participants will be able to:

• Understand the latest trends in customer care and customer success.
• Leverage AI and automation to improve customer satisfaction and reduce workloads.
• Optimize sales workflows and customer engagement using advanced automation.
• Train teams remotely on modern tools and strategies for customer success and sales.
• Create scalable solutions to improve customer experiences and drive revenue growth.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Understanding Modern Customer Care

• What is customer success and why does it matter?
• Key trends in customer care and sales automation
• Impact of AI and automation on customer care

Using AI to Enhance Customer Satisfaction

• Overview of AI-powered customer care tools
• Improving customer support response times
• Creating personalized customer experiences with AI

Optimizing Workflows with Automation

• Automating repetitive tasks in customer care and sales
• Setting up workflows to enhance operational efficiency
• Measuring and analyzing automation performance

Improving Sales and Engagement with AI

• AI-driven strategies for sales growth
• Using predictive analytics to identify opportunities
• Cross-selling and upselling through data-driven insights

Remote Team Training and Enablement

• Designing effective remote training programs
• Equipping teams with tools for customer success and sales
• Ensuring consistent adoption of AI and automation practices

Building Scalable Solutions

• Developing long-term strategies for customer success
• Integrating new technologies into existing workflows
• Measuring ROI on customer care and sales initiatives

Summary and Next Steps