Generational differences in management. Employees of Generation XYZ. How to function with them

There are no specific requirements needed to attend this course.

The training is addressed to people managing teams of employees, managing projects, who want to fully use the potential of the team.

Benefits for training participants:

• Learning the characteristics of individual generational groups
• They will acquire the skills to communicate appropriately with employees
• They will acquire the ability to provide feedback according to the "here and now" principle
• Learning how to motivate Generation X, Y and Z employees
• Getting to know model types of conversations with employees of generations X, Y and Z

Training method:

The training is designed as interactive, with participants' participation reaching over 80% of the time. Each session follows a similar dynamic, based on a methodology developed taking into account the Kolb cycle: an exercise opening you to new habits (building awareness), a mini lecture on techniques (knowledge), practicing new tactics and techniques (skill). After closing each session, participants receive supporting materials related to the discussed session.

The practical material is summarized with mini lectures providing theoretical foundations and explaining the basic psychological mechanisms that participants experience while working in the training room.

Openness to others: 5 generations on the consumer market, 4 generations on the labor market

• Openness to others - five generations on the market: Generation Z, Generation Y, Generation X, Baby Boomers Generation, Traditionalist Generation.
• What generation do I represent?
• Characteristics of 4 generations functioning on the labor market: Z, Y, X and Baby Boomers

Generational differences among employees:

• Defining and managing the employee's development potential, taking into account the specific needs and life opportunities resulting from age - key competences
• Techniques and skills in motivating and managing employees of different ages.

Age management - how have we prepared ourselves to welcome the youngest Y and Z generations?

• what is an employee of generations Y and Z?
• what motivates an employee from the Y and Z generations?
• how to communicate with an employee from generations Y and Z?
• how to manage an employee from generations Y and Z?

X,Y,Z communication

• How to design appropriate communication for generations X,Y,Z
• Why do I need to customize my message?
• Common communication tools - Feedback
• How to communicate to motivate generations?
• Open communication - authority in communication
• Communication in business cooperation development

XYZ management and motivation

• Setting goals and accomplishing tasks
• Team management, coordination of activities, project management - intergenerational cooperation
• What motivates each generation? - the key to the generation
• How to design cooperation?
• How to complement each other in business?
• How to effectively divide tasks in a team - a table of competencies
• How to build natural authority and self-esteem in XYZ?
• Is Generation Z difficult to manage and what really motivates them?
• Will we be short of workers soon?
• XYZ recruitment what each generation cares about
• Difficult XYZ situations - assertiveness in communication

Conflict management - difficult situations between generations

• How to anticipate conflicts at work?
• Levels of communication - attitudes of the interlocutor (boss, employee, supplier, recipient)
• How to talk to an employee, supervisor, etc.?
• Empathy in communication
• What do different generations expect from me in communication?
• How to reduce stress through transparency of communication?