Course Code: xyz
Duration: 14 hours
Prerequisites:

There are no specific requirements needed to attend this course.

Overview:

The training is aimed at individuals managing teams of employees, project managers, and those who want to fully utilize the potential within their team
 

Benefits for training participants:

  • Understanding the characteristics of different generational groups
  • Acquiring skills for effective communication with employees
  • Learning how to provide feedback according to the "here and now" principle
  • Understanding methods for motivating Generation X, Y, and Z employees
  • Learning model types of conversations with Generation X, Y, and Z employees

Training Method:

The training is designed to be interactive, where participant involvement exceeds 80% of the time. Each session follows a similar dynamic based on a methodology developed considering Kolb's cycle: an opening exercise for new habits (building awareness), a mini-lecture on techniques (knowledge), and practicing new tactics and techniques (skills). At the end of each session, participants receive supplementary materials related to the discussed session.

Practical material is summarized with mini-lectures providing theoretical foundations and explaining basic psychological mechanisms that participants experience during training room activities.

Course Outline:

Openness to others: 5 generations on the consumer market, 4 generations on the labor market

  • Openness to others - five generations on the market: Generation Z, Generation Y, Generation X, Baby Boomers Generation, Traditionalist Generation.
  • What generation do I represent?
  • Characteristics of 4 generations functioning on the labor market: Z, Y, X and Baby Boomers


Generational differences among employees:

  • Defining and managing the employee's development potential, taking into account the specific needs and life opportunities resulting from age - key competences
  • Techniques and skills in motivating and managing employees of different ages.

Age management - how have we prepared ourselves to welcome the youngest Y and Z generations?

  • what is an employee of generations Y and Z?
  • what motivates an employee from the Y and Z generations?
  • how to communicate with an employee from generations Y and Z?
  • how to manage an employee from generations Y and Z?

X,Y,Z communication

  • How to design appropriate communication for generations X,Y,Z
  • Why do I need to customize my message?
  • Common communication tools - Feedback
  • How to communicate to motivate generations?
  • Open communication - authority in communication
  • Communication in business cooperation development

XYZ management and motivation

  • Setting goals and accomplishing tasks
  • Team management, coordination of activities, project management - intergenerational cooperation
  • What motivates each generation? - the key to the generation
  • How to design cooperation?
  • How to complement each other in business?
  • How to effectively divide tasks in a team - a table of competencies
  • How to build natural authority and self-esteem in XYZ?
  • Is Generation Z difficult to manage and what really motivates them?
  • Will we be short of workers soon?
  • XYZ recruitment what each generation cares about
  • Difficult XYZ situations - assertiveness in communication

Conflict management - difficult situations between generations

  • How to anticipate conflicts at work?
  • Levels of communication - attitudes of the interlocutor (boss, employee, supplier, recipient)
  • How to talk to an employee, supervisor, etc.?
  • Empathy in communication
  • What do different generations expect from me in communication?
  • How to reduce stress through transparency of communication?