Citizen Development

• Basic computer knowledge

Audience

• Business professionals
• Business employees

Citizen Development is a business practice where non-IT employees are able to perform software developer tasks by leveraging low-code or no-code platforms to create business-critical applications.

This instructor-led, live training (online or onsite) is aimed at business professionals who wish to learn how to develop applications and perform process automation even without any IT background.

By the end of this training, participants will be able to:

• Understand Citizen development and learn common Citizen Developer actions.
• Learn how to perform process automation.
• Automate tasks within business applications.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Introduction

• Overview of the Citizen Development
• Understanding the Lean Startup Cycle
• Understanding the concept of MVP (Minimum Viable Product)
• Introduction to Design Thinking
• Introduction to UI/UX

Understanding Products and Processes

• Product canvas
• Process canvas
• Prototype creation process
• Process automation with RPA
• Documenting processes
• Overview of Power Automate

Understanding Virtual Agents and Applications

• Get to know chatbots
• Introduction to Power Virtual Agents
• Overview of applications
• Introduction to Power Apps

Understanding Business Intelligence (BI)

• Overview of Business Intelligence
• Introduction to Power BI

Advanced

• Practical case
• Panel presentation

Summary and Next Steps