SAP Industry Solutions for Utilities (ISU) ( sapisu | 21 hours )

• Basic understanding of the utilities industry
• Familiarity with SAP concepts

Audience

• IT professionals
• Utility managers
• SAP consultants

SAP Industry Solutions for Utilities (ISU) is a specialized solution offered by SAP that provides tools to address the unique business processes and challenges faced by utility companies.

This instructor-led, live training (online or onsite) is aimed at IT professionals who wish to learn how to use SAP ISU to manage customer information, meter data, energy data, and billing processes in the utilities industry.

By the end of this training, participants will be able to:

• Gain a comprehensive understanding of SAP ISU, its architecture, and its role in the utilities industry.
• Master the management of customer master data, service requests, and customer interactions using SAP ISU.
• Understand the principles of managing utility infrastructure and managing energy data.
• Integrate SAP ISU with other SAP modules.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Introduction to SAP ISU

• Overview of SAP ISU and its role in the utilities industry
• Key features and benefits of SAP ISU
• Industry-specific challenges and trends

SAP ISU Architecture and Navigation

• SAP ISU system architecture
• Navigation and user interface in SAP ISU
• Role-based access and security considerations

Customer Information System (CIS)

• Managing customer master data
• Customer interactions and service requests
• Billing and invoicing processes

Meter Data Management (MDM)

• Meter data collection and processing
• Smart meter integration
• Data validation and estimation

Energy Data Management (EDM)

• Energy consumption data management
• Demand-side management
• Energy efficiency reporting

Device Management (DM)

• Managing utility infrastructure
• Maintenance and asset management
• Device data integration

Billing and Invoicing

• Tariff structures and rate determination
• Bill calculation and invoice generation
• Payment processing and collections

Customer Service

• Handling customer inquiries and complaints
• Service orders and field service management
• Customer self-service portals

Reporting and Analytics

• SAP ISU reporting tools and dashboards
• Custom reporting and analytics
• Data-driven decision-making

Integration with Other SAP Modules

• Integration with SAP Financial Accounting (FI) and Controlling (CO)
• Integration with SAP Customer Relationship Management (CRM)
• Third-party system integration

Regulatory Compliance

• Compliance with industry-specific regulations and standards
• Audit trails and documentation

Summary and Next Steps