Human Resources Management (HRM) Essentials

• No prior HR experience is required
• Basic understanding of organizational structures is beneficial

Audience

• New and aspiring HR professionals
• Supervisors and managers with HR responsibilities
• Team leaders seeking to improve people management skills

Human Resources Management (HRM) is the backbone of any organization, focusing on effectively managing people to achieve organizational goals.

This instructor-led, live training (online or onsite) is aimed at beginner-level participants who wish to gain foundational knowledge and practical skills to handle key human resources (HR) functions such as addressing staff concerns, managing performance, and navigating disciplinary processes.

By the end of this training, participants will be able to:

• Understand the core functions and responsibilities of HR management.
• Handle employee complaints with professionalism and empathy.
• Implement effective performance management strategies.
• Conduct fair and legally compliant disciplinary actions.
• Address common HR issues with confidence and consistency.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Introduction to Human Resources Management (HRM)

• Overview of HR functions and responsibilities
• Understanding the HR lifecycle
• The role of HR in achieving organizational goals

Handling Employee Complaints

• Recognizing and categorizing complaints
• Building trust and creating a safe environment for staff
• Strategies for effective complaint resolution

Performance Management

• Setting clear and measurable goals
• Providing constructive feedback and coaching
• Conducting performance reviews

Disciplinary Actions

• Establishing fair and transparent policies
• Managing misconduct and underperformance
• Documenting and conducting disciplinary meetings

Addressing HR Issues

• Handling absenteeism and workplace conflicts
• Ensuring compliance with labor laws and regulations
• Promoting employee engagement and well-being

Building a Positive Workplace Culture

• Understanding organizational culture
• Encouraging diversity, equity, and inclusion
• Fostering team collaboration and morale

Case Studies and Role-Playing

• Analyzing real-world HR scenarios
• Practicing communication and conflict resolution techniques
• Reviewing outcomes and lessons learned

Summary and Next Steps