Soft Skills for Commercial Management Teams

• Basic understanding of commercial management responsibilities
• Experience in customer interactions and business operations

Audience

• Commercial managers
• Sales and marketing teams
• Customer relationship managers

Soft skills are essential for commercial management teams to enhance customer satisfaction, improve teamwork, and drive business success.

This instructor-led, live training (online or onsite) is aimed at intermediate-level to advanced-level commercial management professionals who wish to strengthen their interpersonal and decision-making skills for improved business outcomes.

By the end of this training, participants will be able to:

• Enhance customer interactions through anticipation, assertive communication, and market knowledge.
• Strengthen teamwork, adaptability, and problem-solving skills.
• Develop effective decision-making, disciplined execution, and delegation techniques.
• Improve negotiation, innovation, and change management skills.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Introduction

Customer Comes First

• Anticipation: Understanding customer needs before they arise
• Customer Focus: Building long-term relationships and loyalty
• Assertive Communication: Expressing ideas clearly and confidently
• Market Knowledge: Staying ahead of industry trends and customer expectations

Connected with the Company

• Networking: Building strong internal and external professional relationships
• Teamwork: Collaborating effectively to achieve business goals
• Troubleshooting: Quickly identifying and resolving challenges
• Adaptability: Navigating change and staying resilient

I Achieve What I Set Out to Do

• Decision Making: Evaluating options and making informed choices
• Disciplined Execution: Maintaining focus and consistency
• Recursion: Learning from past experiences to improve future actions
• Delegation: Assigning tasks effectively for better productivity

Owner Mentality

• Negotiation: Reaching win-win agreements in business discussions
• Innovation: Encouraging creativity and continuous improvement
• Change Management: Leading teams through transitions successfully
• Commitment to Profitability: Balancing business growth and financial sustainability

Summary and Next Steps