High-Impact Communication Skills

Audience

• Anyone who want to improve their communication skills

"High-Impact Communication Skills," designed to equip participants with the essential tools for clear, confident, and influential communication. In today's business environment, the ability to convey ideas effectively is paramount. This training addresses two of the most critical aspects of professional communication: mastering interpersonal skills and delivering powerful public presentations.

The program takes a holistic approach, beginning with foundational communication principles and then moving to a dedicated module on overcoming the fear of public speaking. Participants will then learn practical, actionable techniques to structure and deliver compelling presentations. The entire learning experience is underpinned by the principles of Emotional Intelligence, empowering participants to communicate with greater empathy, awareness, and impact.

By the end of this training, participants will be able to:

• Apply practical techniques for clearer, more empathetic, and objective interpersonal communication.
• Implement proven strategies to manage public speaking anxiety and project confidence.
• Structure a compelling presentation with a clear opening, logical flow, and memorable conclusion.
• Deliver presentations in an engaging manner, utilizing effective body language and vocal variety.
• Identify the core principles of Emotional Intelligence and use them to build stronger professional relationships.
• Develop a personal action plan to continue fostering their communication and presentation skills

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Introduction & Foundation

• Welcome, Icebreaker, and Agenda Overview
• How Communication Can Make or Break a Company
• What is Emotional Intelligence?

Core Communication Skills

• Interactive Workshop: Identifying Areas for Improvement
• Approaches to Improving Communication
• Staying Objective (Not Taking Things Personally)
• The Art of Articulation: Saying What You Really Mean to Say
• The Role of Emotions and the Importance of Empathy

Public Speaking Part 1: Conquering Fear & Building Structure

• Fear of Public Speaking:Understanding the Root Causes of Anxiety
• Group Discussion & Sharing
• Techniques to Manage Nerves and Build Confidence
• Presentation Skills:Structuring a Compelling Presentation (Opening, Body, Close)

Public Speaking Part 2: Delivery & Engagement

• Presentation Skills (continued):
  • Engaging Your Audience (Storytelling, Interaction)
  • Mastering Delivery (Body Language, Vocal Variety)
  • Handling Q&A Sessions with Poise
    Activity: Short, impromptu speaking practice in small groups.

Emotional Intelligence in Practice

• Deep Dive: What is Emotional Intelligence?
• Measuring Emotional Intelligence (Self-Assessment)
• Understanding and Leveraging Emotions to Relate Better
• Identifying Personality Types Within Your Team/Audience
• Tools and Techniques for Cultivating Emotional Intelligence

Summary & Conclusion

• Recap of Key Learnings
• Personal Action Planning
• Final Q&A and Closing Remarks