Course Code: impcom
Duration: 14 hours
Prerequisites:

  • Professional Context: Currently working in a role that requires regular interaction with stakeholders, clients, or cross-functional teams.
  • Knowledge Level: A solid grasp of basic workplace etiquette and standard business reporting (Intermediate entry level).
  • Core Competencies:
    • Experience in conducting or participating in professional meetings.
    • Basic self-awareness of one’s own communication habits and challenges.

Audience

  • Specialists.
  • Team Leaders.
  • Managers.
  • Analysts working with stakeholders. 

Overview:

The Impactful Communication course is a dynamic two-day program designed to elevate professional interactions from simple information exchange to intentional, influential dialogue.

This instructor-led, live training (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level individuals who wish to learn how to decode various communication styles and structure their messages using logical frameworks and business storytelling. The second day transitions into high-stakes communication, providing practical tools for navigating conflicts, delivering constructive feedback, and maintaining professional authority under pressure. This training is specifically crafted to help professionals bridge the gap between technical expertise and interpersonal influence, ensuring their ideas are not just heard, but understood and acted upon.

The objective of the training is to develop skills in effective, conscious, and impactful communication within a business environment.

By the end of this training, participants will be able to:

  • communicates clearly and consistently,
  • adapts communication to the recipient,
  • handles difficult conversations,
  • builds authority through communication,
  • effectively conveys complex information.

Format of the Course

  • Interactive lecture and discussion.
  • Lots of exercises and practice.
  • Hands-on implementation in a live-lab environment.

Course Customization Options

  • To request a customized training for this course, please contact us to arrange.

Course Outline:

Foundations of Effective Communication

1. Communication in a business environment

  • The role of communication in team effectiveness
  • Communication barriers

2. Communication styles

  • Individual differences
  • Adapting style to the recipient

3. Structure of delivery

  • Clarity of message
  • Logic and consistency
  • Business storytelling

4. Active listening

  • Listening techniques
  • Asking questions

Communication in Demanding Situations

1. Difficult conversations

  • Conflicts
  • Differences of opinion

2. Feedback

  • Constructive feedback
  • Receiving feedback

3. Communication under pressure

  • Emotions in communication
  • Maintaining professionalism

4. Communication with various stakeholders

  • Team
  • Management
  • Client

5. Summary and conclusions