Coaching and Mentoring

Prerequisites:

Target Audience • Managers and team leaders • HR and L&D professionals • Internal trainers and mentors • Anyone interested in developing others within the organisation

Overview:

This interactive and practice-oriented course explores coaching and mentoring as essential processes in developing people at work. Participants learn how to distinguish between coaching and mentoring approaches, apply the right techniques for each context, and build trusting, supportive relationships that promote both individual and organisational growth.

The programme provides managers, team leaders, HR professionals, and internal trainers with the frameworks and conversational tools needed to guide others effectively, foster autonomy, and contribute to a culture of continuous learning and accountability.

Objectives
By the end of this course, participants will be able to:
• Understand the differences between coaching and mentoring and when to use each approach.
• Apply appropriate techniques depending on the beneficiary’s career level or development stage.
• Use questioning, paraphrasing, and feedback to facilitate learning and reflection.
• Strengthen organisational trust and collaboration through structured development conversations.
• Develop the mindset and soft skills required for effective people development and empowerment.

Course Outline:

Coaching and Mentoring – Key Processes in People Development

• The role of developmental conversations in organisations

• How coaching and mentoring support performance and engagement

Understanding the Differences

• Coaching vs. mentoring: purpose, scope, and outcomes

• Common misconceptions and overlaps

Skills and Competencies for Coaching

• Building rapport and psychological safety

• Questioning techniques and active listening

• Feedback and reflection

Skills and Competencies for Mentoring

• Sharing experience and guiding career growth

• Supporting professional identity and decision making

Career Stages and Development Interventions

• Matching methods to levels of experience

• Case studies and practical role-plays

Developed Skills

• Recognising and applying coaching vs. mentoring approaches

• Active listening and question formation

• Paraphrasing and constructive feedback

• Understanding organisational adulthood and maturity models

• Building a contingency plan for continuous development