JIRA for Administrators

• An essential understanding of JIRA

Audience

• System administrators

JIRA is a Java based web application that provides project and issue tracking for improving the agility of software development.

This instructor-led, live training (online or onsite) walks participants through the deployment of a JIRA instance. Participants will learn the advanced usage of JIRA, JIRA installation, configuration, upgrading and migration, how to customize JIRA for their projects, add, manage and assign users, groups and project roles, configure and manage dashboards, define emails and notifications, apply JIRA security schemes, manage JIRA permissions, perform JIRA troubleshooting, install and customize JIRA service desk, set up a knowledge base, manage service desk users, and handle service requests collaboratively.

By the end of this training, participants will be able to:

• Have an in-depth understanding of JIRA administration.
• Customize JIRA based on their own business needs.
• Define JIRA emails and notifications.
• Manage and assign users, groups, project roles.
• Manage JIRA permissions and security schemes.
• Perform JIRA troubleshooting.
• Deploy and customize JIRA service desk.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Introduction

Installing and Configuring JIRA

Overview of JIRA Features and Architecture

Customizing and Upgrading JIRA

Creating a JIRA Project

Managing Users, Groups, and Project Roles

Managing Project Permissions and Security Schemes

Integrating Emails with JIRA

Performing JIRA Troubleshooting

Deploying and Customizing JIRA Service Desk

Summary and Next Steps