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This course discusses the five (5) phases in crisis management and the tools and
techniques to overcome any crisis.
Knowledge acquired during the course:
1. Understanding of the five phases in crisis management
2. Organising for crisis management
3. Identification of resources needed to meet the crisis
4. Activation of the business continuity plan
Course methodologies: Lecture, role playing, mini workshops
Duration: Two (2) days
1. Identifying crises situations
2. Inventory of organization resources to meet the crisis
3. Communication plan during the crisis
a. Communication point person
b. Message setting
c. Message dissemination
4. Introduction to Business Continuity Management
a. The need for Business Continuity Management
b. The context of Business Continuity Management in the business
c. Leadership and senior management commitment to Business Continuity
d. Review of Risk Management Fundamentals
e. The Business Continuity Institute’s Lifecycle
5. Identification of Business–Critical Areas
6. Activating your business continuity plan