After Training
You can
Understand what ServiceNow can do
Understand structures & features of ServiceNow
Analysis problem when issue happens in ServiceNow, and resolve it
Design solution for on new requirements
Development &customization
Data transform with external
Normal ServiceNow instance maintenance, and key points on system admin role
Not yet
Implementation on business process that are provided in ServiceNow, such as IT Service Management, Customer Service Management, CMDB etc.
Deeper scripting in ServiceNow (Web front/background experience is required)
※It’s not suggested to create too scripts in ServiceNow, especially on business logics, for risks during upgrade. But it’s still necessary as a ServiceNow expert.
Training Schedule
Day 1
Training Kick-Off
ServiceNow Overview
Instance prepare
ServiceNow Fundamentals (1)
Module 1: User Interface & Navigator
Module 2: Collaborate
Module 3: Database Administration
Module 4: Self-Service & Process Automation
Day 2
ServiceNow Fundamentals (2)
Module 5: Intro to Scripting & Application Tools
Application Development Fundamentals (1)
Module 1: Application Development Overview
Module 2: Analysis & Design
Module 3: Application & Module
Module 4: Application Form
Day 3
Application Development Fundamentals (2)
Module 5: Access Control
Module 6: Process Automation
Module 7: Import & Interface
Day 4
Application Development Fundamentals (3)
Module 8: Service Catalog
Module 9: Automated Test
System Administration Advanced
Module 1: Application Data Management
Module 2: Report
Day 5
System Administration Advanced
Module 3: Integrations
Module 4: Platform Optimization and Maintenance Data
Module 5: Platform Optimization and Maintenance Instance
Q&A ; Experience share