Audience
- This program will benefit all managers, supervisors, executives, HR personnel, all those who are working in an environment where conflict regularly happens. It will also benefit those who plan to participate in the prevention and reduction of workplace conflict.
Getting people to do what you want/need them to do can be the most difficult task faced by leaders, managers, CEOs, or anyone in this situation. How do you influence people successfully? Do you have the skills in influencing them? What type of “secret weapon” do you have? Do you count on the power of your position, or do you believe that good people should not have been told what to do? You can experience pleasure as a master of influencing. Anyone can hammer a square peg into a round hole with enough brute force, but it is generally not particularly pleasurable for the wielder of the hammer, the peg, or the round hole. Your ultimate power of influence leaves behind the result where no one feels bruised or abused.
This programme is designed to impart you with specific skills, behaviours, and attitudes necessary to achieve the desired results without relying on authority. It includes simulations, role playing activities, and interactive workshops to give you the necessary practical experience.
By the end of this training, participants will be able to:
- Understand the definition and reasons for conflict
- Confront issues positively
- Know your personality
- Enhance early detection and reduction of conflict
- Know how to participate in the prevention process of conflict
- Link the roles of leadership, culture and politics with conflict
- Learn the power of empowerment and ownership
- Discover our influencing tendencies and how we can effectively influence others to gain willing cooperation
- Learn principles of interpersonal skills that will minimise resistance and develop win-win situations
- Communicate in an authentic and clear manner in order to break-down barriers and to enhance buy-in
- Acquire skills to empower and hold others accountable for their actions
- Diagnose and manage conflicts effectively in order to achieve corporate goals
1. The Power of Influence
- Understand our influencing tendencies
- Differences between passive, assertive and aggressive influencing styles
- Principles of assertive influencing
2. Influencing through Authentic Communications
- Comprehend the different communication models
- Overcome communication filters so that our message will be clear
- Effective listening in order “see” beyond the obvious in order to hold others accountable effectively
3. Definition of conflict
- Definition, examples from corporate cases
- Discuss own examples
4. Why does conflict happen?
- Cases or scenarios
5. Conditions leading to conflict happening
- Company and others’ conditions
6. What are the consequences of conflict?
7. Traditional and Contemporary views: itself a conflict?
8. How to manage conflict? Models of Conflict Management
- Understanding psychology: how people deal with conflicts
- Interpersonal Conflict Matrix
9. Types of managerial actions that can cause conflicts
- Your styles of management
- How to handle?
10. Key actions that can minimize conflict
- Goals, directions, and KPI misalignment
- Your appraisal system can cause conflict
11. Other company policy linking to conflict
- Involving third party and mediation
- Positive confrontation
12. The role of organizational politics
- Can conflict be avoided?