Office 365 Administration and Troubleshooting MS-10997 (Retired) ( ms10997 | 21 hours )

About This Course

This is a three-day Instructor Led Training (ILT) course that targets the needs of information technology (IT) professionals who take part in administering, configuring, troubleshooting, and operating Office 365 services, including its identities, dependencies, requirements, and supporting technologies. This course focuses on skills required to administer and troubleshoot Office 365 tenant and key services of Office 365, such as Exchange Online, SharePoint Online and Teams. It also covers security and compliance features of Office 365.

Audience Profile

This course is intended for IT professionals and system administrators who want to learn about administration and troubleshooting techniques in Office 365. These professionals should have at least three years of experience working in their respective fields: ideally in the areas of system administration, network administration, and messaging.

At Course Completion

After completing this course, students will be able to:

• Describe Office 365 services.
• Administer Office 365 by using the Microsoft 365 admin center, Office 365 services admin centers, an
• Administer and troubleshoot directory synchronization and directory objects.
• Administer and troubleshoot Exchange Online.
• Administer and troubleshoot Teams.
• Administer and troubleshoot SharePoint Online.
• Plan and deploy Microsoft 365 Apps for enterprise.
• Administer and troubleshoot compliance and security in Office 365.

Module 1: Office 365 services

• Overview of the Office 365 services
• Overview of Microsoft 365 and Office 365 licensing
• Microsoft 365 tenant configuration
• Office 365 clients

Module 2: Office 365 administration, tools, and techniques

• Managing Office 365 with the administrative portals
• Managing Office 365 with Windows PowerShell
• Managing administrative access in Microsoft 365
• Troubleshooting administration in Office 365

Module 3: Administering and troubleshooting directory synchronization and directory objects

• Overview of directory synchronization and federation
• Azure AD Connect management
• Managing user and group objects in Microsoft 365
• Troubleshooting objects and directory synchronization in Office 365

Module 4: Administering and troubleshooting Exchange Online

• Overview of Exchange Online management
• Administering Exchange Online recipients
• Administering client access policies in Exchange Online
• Troubleshooting Exchange Online

Module 5: Administering and troubleshooting Teams

• Overview of Teams
• Administering and managing Teams
• Creating and managing teams in Teams
• Troubleshooting Teams

Module 6: Administering and troubleshooting SharePoint Online

• Overview of SharePoint Online management
• Administering SharePoint Online site collections
• Administering external users in SharePoint Online
• Configuring OneDrive for Business
• Troubleshooting SharePoint Online and OneDrive for Business

Module 7: Planning and deploying Microsoft 365 Apps for enterprise

• Overview of Microsoft 365 Apps for enterprise
• Managing Microsoft 365 Apps for enterprise deployments
• Troubleshooting Microsoft 365 apps deployments

Module 8: Administering and troubleshooting Office 365 compliance and security

• Overview of compliance features in Office 365
• Administering information protection in Office 365
• Administering compliance features in Office 365
• Configuring and administering email security in Office 365
• Troubleshooting Office 365 compliance and protection