Course Code: salesforce1
Duration: 14 hours
Course Outline:

1. Sales Cloud

1.1 Standard Objects and Functions

  • Campaign

  • Lead

  • Account & Contact

  • Opportunity

  • Case

  • Chatter

  • Mobile App

  • AppExchange

1.2 Reports and Dashboards

2. Admin Training

2.1 Organization level settings

2.2 Set up and managing users

2.3 Security and data access

2.4 Object customizations·

2.5 Managing data·

2.6 Automation

2.7 Support Process

2.8 Approval Process