Managing Change & Process Streamlining - bespoke

 Introduction to Change Management

• Brief overview
• Organizational change management
• Understand the organization’s culture
• Develop a case for change
• Integrate change management
• Change and project management
• Know your stakeholders
• Have a sponsorship strategy
• Engage supervisors and managers
• Communicate what’s in it for me
• Communicate to a variety of audiences
• Training effectively: the cone of learning
• Measure the value of the change
• Have a sustainment plan

Requirements Gathering

• Business analysis.
• Requirements management and Use cases.
• Types of users and their characteristics.
• Creating a requirements management plan.
• Interpreting currently available documentation
• Concepts, tools & techniques for analysts.

Understand the Process

• Create an elicitation plan
• Review workflow diagramming techniques
• UML, SIPOC, and Value Stream Maps
• Develop a visual representation of a process
• Discuss the reasons for creating AS IS
• Discuss the appropriate level of detail
• Guidelines for visual process representation

Improve the Process

• Brainstorm on to be alternatives
• Use the process improvement strategy
• Evaluate and prioritize potential improvements
• Test process improvements for potential pitfalls
• Create to be models with a re-design
• Business procedures supporting the process

Process Layering

• What is layering?
• Common layers
• Audience for each layer
• The Business Process Management stack
• Digesting the layers
• Layering rules of thumb

Roles within Processes

• Project manager responsibilities
• Business analyst responsibilities
• Architect responsibilities
• Developer responsibilities
• QA/Tester responsibilities
• Configuration manager responsibilities
• Specialist roles and responsibilities