Course Code: bsphtgnbm
Duration: 7 hours
Prerequisites:

There are no prerequisites.

Overview:

Active participation and involvement is encouraged throughout to promote the sharing of ideas and expertise within the group.

This masterclass will:

  • Inspire confidence, trust and admiration when presenting in front of colleagues, customers and stakeholders
  • Understand listener’s behavioural patterns and how to adapt to them
  • Learn persuasive messaging techniques and how to influence by being assertive
  • Use appropriate body language, voice and tone in order to create a positive and lasting first impression with every interaction.

How will this masterclass be presented?

This masterclass combines theory and practice.  We use company examples to illustrate how the techniques presented have been applied in real case studies.  The purpose is to use a mix of proven learning techniques to ensure maximum understanding, comprehension and retention of the information presented.

The Training Style

  • We employ best practice interactive training techniques
  • We issue pre-course questionnaires to ensure that the course is tailored to the particular needs of the attendees
  • Instructor led lectures, real life exercises, case study reviews, role playing, scenarios, group readings and discussions using an integrated learning approach.

Upon successful completion of this course, delegates will be able to:

  • Communicate more effectively
  • Manage and resolve conflict
  • Manage relationships with stakeholders
  • Understand the importance of active listening
  • Understand what is accountability, its importance for performance improvement, and the key competencies of highly accountable people and organisations
  • Identify the requirements for personal and organisational accountability
  • Set goals and objectives and holding yourself and your team accountable for it
  • Apply several tools and techniques to boost your personal accountability, improve productivity, persistence and sense of ownership
  • Manage your team for accountability through delegation, coaching, and providing feedback
  • Build a culture of accountability through your team, department or organisation through applying leadership and change management principles
  • Manage their time more effectively in general and use delegation in particular
  • Understand the limits and scope of delegation including when and how to delegate and when delegation is not the answer
  • Understanding the principles of collaboration & becoming a collaborative leader
  • Utilise delegation as part of their leadership and motivational style while balancing focus on results with being people friendly.
Course Outline:

Module 1: What is effective communication?

  • Getting started – building your and their confidence
  • Making a powerful and lasting first impression
  • What is communicative competence?
  • Directness and diplomacy
  • Tone and formality

Module 2: Communicating with Stakeholders

  • Making and communicating decisions
  • Decision making styles
  • Communicating with your stakeholders
  • The role and impact of stakeholders
  • Influencing and persuading
  • Managing your assertiveness
  • Dealing with difficult people and situations
  • Conflict and communication
  • Conflict modes and using conflict for positive results

Module 3: Active listening

  • Types of conversation
  • Developing impactful conversations
  • Non-verbal communication: tone, body language, eye contact, gesture
  • Positive non-verbal communication
  • Team roles and team communication
  • Trust and communication
  • Communication, feedback and feedforward
  • Troubleshooting and problem-solving
  • Sources for further study

Module 4: Overview on Accountability

  • What is accountability?
  • Importance of accountability to people and organisations
  • Accountability and performance improvement
  • Requirements for personal and organisational accountability
  • Accountability starts from you
  • Behaviors exhibited in accountable employees
  • Competencies and skills related to accountability
  • Case study
  • Exercise (Individual accountability assessment)

Module 5: Goal and objective setting and being active

  • It all starts with the vision
  • Goals vs objectives
  • What makes a good goal?
  • Setting SMART goals
  • Types of indicators and measures
  • Setting objectives
  • Individual vs department and organisational goals
  • Holding yourself and your team accountable for goals

Module 6: Improving personal accountability

  • Importance of time management to improve accountability
  • Top time wasters
  • Time management tools and techniques
  • Tips for avoiding procrastination
  • Identifying your stressors
  • Managing stress
  • Strategies for time and stress management
  • Exercise (self assessment)