Course Code: bpmnbes1
Duration: 7 hours
Prerequisites:

.

Overview:

.

Course Outline:

Introduction to Process Analysis

  • Understand the need for BP Analysis
  • Discuss a framework for process improvement
  • Choosing a process to improve
  • Solidify strong project objectives and goals
  • Developing improvement goals

Requirements Gathering

  • Business analysis
  • Requirements management and Use cases
  • Types of users and their characteristics
  • Creating a requirements management plan
  • Project and Systems development Lifecycle
  • Concepts, tools & techniques for analysts

Understand the Process

  • Create an Elicitation Plan
  • Review workflow diagramming techniques
  • UML, SIPOC, and Value Stream Maps
  • Develop a visual representation of a process
  • Discuss the reasons for creating AS IS
  • Discuss the appropriate level of detail
  • Guidelines for visual process representation

Improve the Process

  • Brainstorm on to be alternatives
  • Use the process improvement strategy
  • Evaluate and prioritize potential improvements
  • Test process improvements for potential pitfalls
  • Create to be models with a re-design
  • Business procedures supporting the process

Process Layering

  • What is layering?
  • Common layers
  • Audience for each layer
  • The BPM stack
  • Digesting the layers
  • Layering rules of thumb

Roles within Processes

  • Project manager responsibilities
  • Business analyst responsibilities
  • Architect responsibilities
  • Developer responsibilities
  • QA/Tester responsibilities
  • Configuration manager responsibilities
  • Specialist roles and responsibilities

BPMN 2.0 Notation

  • Events, Gateways, Activities
  • Defining Events
  • Configuring Timeouts
  • Handling Faults
  • Catching Exceptions
  • Using Pools and Lanes
  • Usage of Sequence and Message flow

Events

  • Concepts
  • Start and End Events
  • Intermediate Events
  • Trigger
  • Types of Events

Gateways

  • Sequence Flow Considerations
  • Exclusive Gateway
  • Inclusive Gateway
  • Parallel Gateway
  • Event-Based Gateway
  • Parallel Event-Based Gateway
  • Complex Gateway

Advanced Constructs

  • Compensation Handler
  • Compensation Triggering
  • Relationship between Error Handling and Compensation
  • Transaction definition
  • Transaction outcomes

Process and Service Identification Methodologies

  • Overview of popular methodologies
  • Top-down modeling
  • Bottom-up modeling
  • Goal-service modeling
  • BPM modeling pitfalls

Implement the Process

  • Identify transition needs by gap analysis
  • Utilize a Change and Impact Worksheet
  • Identify risks and impacts to the organization
  • Develop a plan to manage impacts

Process Quality and Governance

  • Awareness of Industry Reference Models
  • Quality, Metrics, and Governance Frameworks
  • Industry frameworks
  • Regulatory frameworks

Metrics Frameworks

  • APQC Process Classification Framework
  • SCOR Value Chain Reference Model
  • Business Process Maturity Model (BPMM)
  • Six Sigma
  • Balanced Scorecard

Rules-driven Process Design

  • Business rules within BPM
  • Externalizing existing rules
  • Identifying new rules
  • Managing business rules
  • Leveraging business rules