Effective Coaching and Communication

• No prerequisites required

Audience

• Anyone who wishes to improve their coaching and communication skills

Coaching is a form of development training where learners achieve a specific goal through the help of an experienced person. Effective communication is a process of exchanging information with purpose and clarity.

This instructor-led, live training (online or onsite) is aimed at anyone who wishes to enhance their coaching and communication skills.

By the end of this training, participants will be able to:

• Understand the impact of coaching and effective communication on peer-to-peer engagement.
• Learn and apply the different coaching and communication best practices.
• Improve communication and influencing skills.
• Conduct coaching sessions with confidence.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Introduction

Fundamentals of Coaching

• Defining coaching
• Recognizing Roadblocks

Models of Coaching

• The different coaching framework
• Choosing the proper coaching framework
• Understanding the GROW model

Coaching in Practice

• Factors required for coaching
• Becoming an effective coach

Effective Communication

• Fundamentals of communication
• Communication preparation and stages
• Delivering the message
• Communication barriers

Communication and Influencing

• Key components of communication
• Developing trust and rapport
• Listening
• Expressing vs. provoking
• Questioning
• Summarizing
• Emotional intelligence
• Influencing framework and guidelines
• Influencing strategies and practices

Best Practices

• Best practices in coaching
• Best practices to effectively communicate

Summary and Next Steps