Communicate With Impact

Consider how much time you spend communicating in an average workweek. Are you confident that your communication skills are productive and strengthen relationships? If you would like to ensure you spend less time clarifying messages and more time getting work done, this course is for you. You learn the listening and speaking skills needed to communicate clearly and concisely in one-to-one and small group conversations.

Who should attend

This course is for people who need to be purposeful, focused and succinct in their day-to-day business communications. It is also a useful course for intact work teams.

We recommend a maximum of 15 participants for this course.

What you will learn

In this course, you will learn to:

• Assess your own listening and speaking skills
• Apply a proven framework to plan and manage effective conversations
• Overcome the common barriers that cause interference between speakers and listeners
• Send messages that build relationships and convey corporate values and beliefs
• Use a clear speaking style to express ideas succinctly
• Adapt your speaking style for different people and situations
• Package information to help listeners follow the logic of your message
• Determine the appropriate content and level of detail for every conversation
• Communicate effectively with people from four different behavioral styles
• Use body language, eye contact and posture to demonstrate confidence
• Ask insightful questions to probe for information
• Listen actively to gather the right information

Module 1:

Use communication skills Learn to:

• Overcome barriers that interfere with communication
• Use a clear speaking style to express ideas succinctly
• Ask insightful questions and listen actively
• Use words, voice and body language to enhance communication
• Recognize the four paths to communication
• Adapt your communication style to flex to others

Module 2:

Plan and organize Learn to:

• Plan and organize your conversations to help your listeners
• Determine the appropriate content and level of detail
• Practice conversations