Procurement and Contract Management Essentials

Audience

• those undertaking procurement responsibilities as part of their job role
• stakeholders seeking to gain a greater understanding of procurement activities
• non-procurement professionals who wish to understand the procurement process
• managers responsible for supporting contract management staff (operations and procurement)
• supplier personnel who manage contract delivery with their customers
• those in procurement requiring a detailed insight into contract performance management
• anyone with responsibility for contract management within their wider role

Procurement professionals often deal with a myriad of activities from developing sourcing strategies to negotiating contracts and managing supplier relationships.  The skills required to perform their roles effectively are therefore just as wide-ranging.  Procurement professionals are expected to be good communicators and project managers, have sound commercial and financial awareness and be great influencers and negotiators.

The contract management improve the performance and confidence of staff directly involved in managing supplier contracts.

This 2-day training course is designed to help those new to procurement to develop a holistic understanding of the procurement lifecycle and a comprehension of its individual stages, along with equipping delegates with basic procurement tools and skills to confidently embark on a career in procurement. It also provides a detailed understanding of the contract management lifecycle and how to establish a robust contract management process.

Outcomes

• explain their role and the role of others in managing supplier contracts
• structure their approach to managing contracts and negotiate with suppliers
• manage and facilitate improved contract performance through sound procedures and motivation of supplier personnel
• manage supplier performance making effective use of review meetings and other approaches
• make a professional impact in their relationships with suppliers and other stakeholders
• provide input to and utilise the written contract in their management of contracts
• deliver tangible improvements and benefits from their supply contracts
• understand the key terminologies used within procurement
• apply key procurement tools to make a difference within their role
• understand the importance of supplier management, for example, to ensure maximum value is received
• confidently engage with suppliers and stakeholders

• Introduction to Procurement
• The Procurement Cycle
  • Sourcing and Category Strategy
  • Procuring/Tendering
  • Contracting
  • Supplier Management
• Procurement Roles and Responsibilities
• Operational Procurement (Systems, Processes, Policies and Governance)
• Sector and Operating Model Variances
• Procurement Tools
  • Supplier/Buyer Segmentation
  • Scorecards
  • RAID logs
• Core Skills
  • Impact and Influence
  • Timekeeping
  • Project Management
  • Understanding Contract Law
  • Negotiation
• Additional Procurement Skills
  • Data Analysis
  • Market Research
  • Active Listening
• Developing Supplier Relationships and Conducting Review Meetings
• Developing Stakeholder Engagement
• Best Practice
• Sources of Insight
• Role of the contract manager
• Structuring the contract management process to optimise contract performance
• The contract management lifecycle
• Structure of the legal contract and practical implications for contract managers
• Role of risk management in managing supplier contracts and business continuity
• Contract performance management tools and techniques, including key performance indicators (KPIs) and service-level agreements (SLAs)
• Contract Healthcheck and SWOT analysis
• Performance management and continuous improvement
• Application of supply chain management and process improvement principles to deliver contract objectives
• Effective supplier and stakeholder relationship management
• Problem-solving tools and techniques
• The Contract Management Framework (CMF)
• Contract Scorecards
• Benchmarking, performance reviews and dispute resolution
• Managing under-performance and contractual issues effectively
• Supplier performance review meetings
• Common contract clauses