Influencing and Negotiation Skills- Level 1

This course provides an introduction to the skills of influencing others and negotiating. It covers the processes and techniques to positively influence those around you and leads on to cover negotiating in the workplace.

Course Benefits

By the end of the program, participants will be able to:

Explain the key principles of influencing

Identify situations at work to apply influencing techniques 

Negotiate with confidence

Apply the win-win principle to negotiations

Prepare and deliver negotiations through a stepped process

Who Should Attend

This course is an introduction suitable for anyone whose role involves negotiation, this could include: management, sales, marketing, business development and customer care.

Introduction to influencing

6 Principles of influence

Introduction to Negotiation

Negotiation process (preparation, information exchange, bargaining, closing)

Alternatives to Negotiation