Course Code:
itilgosibespoke1
Duration:
21 hours
Course Outline:
• Understand the Key Concepts of Service Management
• ITIL Guiding Principles in an Organization
• Understanding Four Dimensions of Service Management
• Learn the purpose and components of the ITIL service value system
• Key Activities of the Service Value Chain and how they interconnection
• Understand the purpose and Key terms of 15 ITIL Practice