Google IT Support Professional

• No degree or experience required.

This is your path to a career in IT. In this program, you’ll learn in-demand skills that will have you job-ready in a very short time. No degree or experience required.

What you'll learn

• Gain skills required to succeed in an entry-level IT job

• Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service

• Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging

• Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code

Technical Support Fundamentals

• understand how the binary system works
• assemble a computer from scratch
• choose and install an operating system on a computer
• understand what the Internet is, how it works, and the impact it has in the modern world
• learn how applications are created and how they work under the hood of a computer
• utilize common problem-solving methodologies and soft skills in an Information Technology setting

The Bits and Bytes of Computer Networking

• describe computer networks in terms of a five-layer model
• understand all of the standard protocols involved with TCP/IP communications
• grasp powerful network troubleshooting tools and techniques
• learn network services like DNS and DHCP that help make computer networks run
• understand cloud computing, everything as a service, and cloud storage

Operating Systems and You: Becoming a Power User

• navigate the Windows and Linux filesystems using a graphical user interface and command line interpreter
• set up users, groups, and permissions for account access
• install, configure, and remove software on the Windows and Linux operating systems
• configure disk partitions and filesystems
• understand how system processes work and how to manage them
• work with system logs and remote connection tools
• utilize operating system knowledge to troubleshoot common issues in an IT Support Specialist role

System Administration and IT Infrastructure Services

• utilize best practices for choosing hardware, vendors, and services for your organization
• understand how the most common infrastructure services that keep an organization running work, and how to manage infrastructure servers
• understand how to make the most of the cloud for your organization
• manage an organization’s computers and users using the directory services, Active Directory, and OpenLDAP
• choose and manage the tools that your organization will use
• backup your organization’s data and know how to recover your IT infrastructure in the case of a disaster
• utilize systems administration knowledge to plan and improve processes for IT environments

IT Security: Defense against the digital dark arts

• how various encryption algorithms and techniques work as well as their benefits and limitations.
• various authentication systems and types.
• the difference between authentication and authorization.
• how to evaluate potential risks and recommend ways to reduce risk.
• best practices for securing a network.
• how to help others to grasp security concepts and protect themselves.