Change Management Training for managers

Outcomes:

By the end of this course, participants will be able to:

• Understand the business drivers for change
• Know the best time to make changes
• Know how to prepare the organization for change
• Understand the psychology of change, what motivates people, how they will react to change and how to manage those reactions
• Be able to manage both the corporate and national cultural aspects of change
• Be able to produce stakeholder value through change
• Be able to apply a range of analytical tools to assist at each stage in change
• Know how to communicate change effectively

Foundations of Change

•             “Seescapes” and “Soundscapes” – how change has been a constant in your lives

•             Business Strategy and Change

•             Where is your Organization Now?

•             Drivers of Change

•             Business Drivers of Change

•             McGahan’s Trajectories of Industry Change

•             Competitive Strength and Competitive Advantage

Preparing for Change

•             Why Change Often Fails

•             Causal model of Change

•             Financial Perspective

•             Managing performance

•             Customer Perspective

•             Business Process Perspective

•             Learning and Growth Perspective

•             The Balanced Scorecard                

•             organizational Fitness Model

•             Change in Teams

•             Force Field Analysis

•             Porters’ 5 forces

•             McKinsey 7s

•             Change Readiness

•             organizational Fitness

•             Timing of Change

People and Change

•             Reactions to Change

•             Personal Effects of Change

•             The Emotional Loop

•             Stakeholder Mapping

•             Stakeholder Management

•             Stakeholder Value

•             RACI Analysis

•             Motivation to Change

•             Stakeholders and Shareholders

•             Delighting our Clients and Customers with Change

Leading and Managing Change

•             Review of Day Three

•             Leading and Managing Change

•             Communicating Change

•             The “Skyscraper” model for Communicating Change

•             Winning Hearts and Minds

•             Delegation, Empowerment and Trust                     

Culture and Change

•             Review of Day Four

•             Cultural Dimensions of Change

•             Building a Learning Organization

•             Single and Double Loop Learning

•             Systems Thinking

•             Detailed Action Planning Session

•             Bringing it all Together

•             Summary and Conclusions