.
.
Introduction and Course Overview
Brief welcome and introduction
Overview of the course objectives and schedule
Understanding Stakeholder Perspectives
Identifying and categorising stakeholders: who they are and what they need to know
Strategies to understand stakeholder needs and concerns
Exercise: Role-playing different stakeholder scenarios
Clear and Effective Communication Strategies
Principles of clear communication
Storytelling techniques for conveying the purpose and benefits of change
Exercise: Analysing successful change communication case studies
Simplifying Complexity
Techniques for breaking down technical terms
Exercise: Transform a technical statement into a simple one
Utilising graphs, charts, and other visual tools effectively
Handling Uncertainties in change communication
Exercise: Role-playing scenarios for communicating change with visuals
Verbal and Non-Verbal Communication
Tips and techniques to enhance verbal and body language skills
Virtual communication techniques
Exercise: Participants engage in group activity combining verbal and non-verbal elements
Feedback Loop
Importance of feedback in the communication process
Ensuring comprehension and engaging stakeholders in dialogue
Bad News Communication
Strategies for delivering difficult messages
Exercise: Analysing a real-life scenario and discussing the communication strategies used
Practical Application & Feedback
Micro-Presentations: Participants apply communication techniques to real-world situations
Group Discussion: Sharing insights, challenges and lessons learned from the micro-presentations
Conclusion and Next Steps
Recap of key takeaways and learnings
Closing remarks