Effective Communication 8 hours

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This course is designed to enhance your communication skills by exploring the key characteristics of effective communication and addressing common challenges in understanding. Through practical exercises and real-world scenarios, you will learn to manage emotions, recognize different communication styles, and adapt your approach to meet the needs of various interlocutors.

Course schedule:

• Characteristics of communication
• The main difficulties in understanding
• Effective communication behaviors
• Managing emotions in communication and differences in perspective
• Identifying the communication style of the interlocutor and adapting the speech to their needs

What you will learn:

• It will help you to know your own communication style;
• Identify in real time the communication style of the interlocutor and speak using his language;
• To adapt quickly to difficult situations.

Skills developed:

• Active listening
• Feedback
• Forming questions
• Efficient communication