Problem Solving Methodology (8D Method / 5 Whys / Ishikawa)

This course is suitable for quality professionals, engineers, managers, team leaders, and individuals involved in problem-solving activities within their organizations. It is ideal for those seeking to develop a structured problemsolving mindset and acquire the skills to address complex issues effectively.

This course is designed to equip participants with effective problem-solving skills and methodologies to tackle complex issues in various industries. Through a combination of theoretical knowledge and practical exercises, participants will learn how to apply problem-solving frameworks such as the 8D Method, 5 Whys, and Ishikawa (Fishbone) Diagram to identify root causes, develop solutions, and prevent recurrence of problems. The course emphasizes a systematic and datadriven approach to problem solving, enabling participants to enhance their problem-solving capabilities and drive continuous improvement

Session 1: Introduction to Problem Solving Methodology

• Importance of effective problem solving
• Overview of problem-solving frameworks (8D, 5 Whys, Ishikawa)
• Roles and responsibilities in problem-solving teams

Session 2: 8D Problem-Solving Method

• Understanding the 8D process steps
• Defining the problem statement and establishing a team
• Root cause analysis using techniques such as 5 Whys and Ishikawa Diagram

Session 3: Developing Solutions and Action Plans

• Generating potential solutions using brainstorming techniques
• Evaluating and selecting the most suitable solution
• Creating action plans and assigning responsibilities

Session 4: Implementation and Verification

• Implementing the chosen solution
• Monitoring progress and evaluating effectiveness
• Verification and validation of implemented solutions

Session 5: Prevention and Continuous Improvement

• Developing preventive measures to avoid recurrence
• Incorporating lessons learned into standard processes
• Cultivating a culture of continuous improvement

Note: The course will include interactive discussions, case studies, and hands-on exercises to reinforce the concepts and provide practical problem-solving experience. Participants will have the opportunity to apply the problem-solving methodologies to real-world scenarios and collaborate with peers to enhance their problem-solving skills.