Course Code: buscommsbespoke
Duration: 7 hours
Prerequisites:
  • Basic management experience
  • A foundational understanding of how teams operate and basic team management principles

Audience

  • Managers
  • Team leaders
Overview:

Business Communication Skills encompass the various abilities required to effectively exchange information, ideas, and messages within and outside an organization. These skills are essential for ensuring clear, concise, and impactful communication in a professional setting.

This instructor-led, live training (online or onsite) is aimed at beginner-level managers and team leaders who wish to learn techniques for effective interpersonal communication, influencing and managing teams, and avoiding conflicts.

By the end of this training, participants will be able to:

  • Understand and apply key communication and collaboration techniques.
  • Influence and persuade effectively in managerial roles.
  • Resolve conflicts and manage interpersonal relationships.
  • Enhance team management skills and build cohesive teams.
  • Improve overall communication and teamwork within their teams.

Format of the Course

  • Interactive lecture and discussion.
  • Lots of exercises and practice.
  • Hands-on implementation in a live-lab environment.

Course Customization Options

  • To request a customized training for this course, please contact us to arrange.
Course Outline:

Introduction to Communication and Collaboration

  • Importance of effective communication in management
  • Building a collaborative team culture

Communication Models and Theories

  • Overview of key communication models
  • Applying communication theories to enhance collaboration

Interactive Activity: Communication Styles Assessment

  • Identifying personal communication styles
  • Adapting communication strategies to different styles

Influence and Persuasion Techniques

  • Principles of influence and persuasion
  • Using persuasive communication to achieve goals

Strategic Communication for Leaders

  • Crafting clear and compelling messages
  • Effective use of verbal and non-verbal communication

Building Strong Interpersonal Relationships

  • Key elements of effective interpersonal communication
  • Active listening and empathy

Conflict Resolution Techniques

  • Identifying sources of conflict
  • Strategies for resolving conflicts constructively

Influence without Authority

  • Techniques for influencing peers and subordinates
  • Building rapport and trust

Preventing and Managing Conflict

  • Proactive strategies to avoid conflict
  • Managing difficult conversations

Effective Team Management

  • Key principles of team dynamics
  • Motivating and engaging team members

Leadership Styles and Their Impact

  • Different leadership styles and their effectiveness
  • Adapting leadership styles to team needs

Enhancing Team Communication

  • Tools and techniques for effective team communication
  • Overcoming communication barriers within teams

Building a Cohesive Team

  • Strategies for fostering teamwork and collaboration
  • Team-building exercises and activities

Summary and Next Steps