- No prerequisites required
Audience
- Managers
- Administrative staff
- Operations personnel
This leadership, communications, and teamwork training is designed to empower managers, administrative staff, and operations personnel with the essential skills to foster better collaboration across departments.
This instructor-led, live training (online or onsite) is aimed at beginner-level operations team members who wish to improve personal leadership, communication, and teamwork within their departments.
By the end of this training, participants will be able to:
- Develop personal leadership skills to foster collaboration and inspire others.
- Enhance effective communication to improve interdepartmental interactions.
- Strengthen teamwork abilities for more efficient and cohesive project management.
Format of the Course
- Interactive lecture and discussion.
- Lots of exercises and practice.
- Hands-on implementation in a live-lab environment.
Course Customization Options
- To request a customized training for this course, please contact us to arrange.
Introduction to Personal Leadership
- Understanding personal leadership vs. positional leadership
- Identifying personal values, strengths, and areas for growth
Self-awareness and Emotional Intelligence
- The role of emotional intelligence (EQ) in leadership
- Practical exercises for increasing self-awareness and empathy
Building Influence and Trust
- Developing influence through integrity and authenticity
- Trust-building exercises across departments
Decision Making and Problem Solving
- Techniques for making clear and confident decisions
- Collaborative problem-solving methods for leaders
Reflection and Personal Action Plan
- Developing a personal leadership improvement plan
- Peer feedback on leadership challenges and opportunities
The Foundations of Effective Communication
- Communication styles and their impact in a diverse workplace
- Understanding barriers to communication and overcoming them
Active Listening and Empathy
- How to listen actively and show understanding
- Techniques for empathetic communication in high-stakes scenarios
Non-verbal Communication and Body Language
- The importance of non-verbal cues in professional interactions
- Managing body language for positive interpersonal relationships
Effective Feedback and Conflict Resolution
- Providing constructive feedback that fosters improvement
- Conflict management strategies for diverse work environments
Optimizing Communication Channels
- Choosing the right communication tools for interdepartmental dialogue
- Leveraging technology for effective collaboration
The Dynamics of High-performing Teams
- Key characteristics of successful teams
- Identifying roles and responsibilities within teams
Building Trust and Collaboration in Teams
- Establishing trust and transparency across departments
- Fostering a collaborative team culture
Team Communication and Collaboration Tools
- Tools and techniques for effective team collaboration
- Streamlining interdepartmental workflows
Managing Diversity in Teams
- Leveraging diverse perspectives for innovation
- Inclusive teamwork strategies
Teamwork Challenges and Solutions
- Overcoming common challenges in interdepartmental teamwork
- Solutions for cross-functional team success
Team Building Activity and Action Planning
- Interactive team-building exercises
- Creating action plans for enhanced teamwork across departments
Summary and Next Steps