ChatGPT for Government Use: Communication, Analysis, and Productivity

• An understanding of basic digital tools used in public sector environments
• No prior experience with AI or ChatGPT is required
• Familiarity with drafting, reviewing, or managing official communication is helpful

Audience

• Public service teams and administrative professionals
• Policy analysts and government communicators
• Staff seeking to improve productivity through AI-powered tools

ChatGPT is a powerful AI assistant that can support government professionals with drafting, research, summarization, and task automation.

This instructor-led, live training (online or onsite) is aimed at public sector staff with limited or no prior experience using AI tools who wish to apply ChatGPT effectively for government-related communication, analysis, and administrative productivity.

By the end of this training, participants will be able to:

• Use ChatGPT to write and revise government emails, memos, and reports.
• Summarize policy documents, public comments, or research findings with precision.
• Design effective prompts for day-to-day administrative and analytical tasks.
• Apply basic privacy and compliance principles when using AI in a public sector context.

Format of the Course

• Interactive lecture and discussion.
• Real-world government-oriented use cases.
• Hands-on implementation and prompt writing practice.

Course Customization Options

• To request a customized training for this course based on your department's specific workflows or policy priorities, please contact us to arrange.

Introduction to ChatGPT in the Public Sector

• What ChatGPT is and how it works
• Use cases in government workflows
• Strengths, limitations, and responsible use

Writing and Editing Official Communication

• Generating drafts for memos, emails, and reports
• Improving tone, clarity, and plain language
• Adapting content for different audiences or formats

Summarization and Information Extraction

• Summarizing lengthy policy or research documents
• Extracting key points and action items
• Structuring summaries for briefings or meetings

Prompt Design for Government Use

• Basic and advanced prompting techniques
• Using examples and role instructions effectively
• Reusable prompt templates for recurring tasks

Translation and Multilingual Support

• Translating internal and public-facing communications
• Maintaining professional tone across languages
• Using ChatGPT for inclusive, accessible language

Productivity and Task Automation

• Brainstorming and idea generation for initiatives
• Creating content from structured data (e.g., tables)
• Generating outlines for slide decks or briefings

Compliance, Security, and Ethical Use

• Data privacy and information sharing risks
• Complying with internal AI and IT policies
• Building public trust through responsible use

Summary and Next Steps