Course Code: eidpbesp
Duration: 3 hours
Prerequisites:

N/A

Course Outline:

Session 1 - Emotional Intelligence (EQ) - 90 minutes

Based on Goleman's 5 domains

  • Self-awareness and self-regulation
  • Recognizing emotions in others (Empathy)
  • Communicating with EQ
  • Feedback & difficult conversations (grief, burnout, low performance)

Session 2 - Delegation & Prioritisation - 90 minutes

  • Delegation levels & frameworks
  • Matching tasks to skillsets
  • Empowering team ownership
  • Prioritising work using urgency/importance matrix