Overall Goal: To equip RingCentral's internal teams with practical AI tools and strategies to
enhance their daily operations, boost efficiency, and improve productivity, ensuring a strong Return
on Investment (ROI) from the training. This training is exclusively focused on internal use, not
customer-facing applications.
Target Audience: A mix of 11-16 team members from the Enablement & Training team, Quality
Analyst team, and Support members involved in Project Management.
Delivery Format: Live, with a preference for on-site delivery to facilitate team collaboration and
practical exercises.
AI for Enhanced Text-Based Content Creation and Communication
• Leveraging AI for generating diverse internal content, such as training manuals, FAQs, internal communications, and knowledge base articles.
• Techniques for effective prompt engineering to tailor AI outputs to RingCentral's specific context and tone, especially using the customised Gemini responses.
• Suggested Tools: Gemini Pro for general text generation, summarisation, drafting emails, and brainstorming; Microsoft Co-pilot for drafting documents within Microsoft applications (e.g., Word, Outlook) and summarising meeting notes.
AI for Video & Visual Content Creation for Training
• Exploring AI tools to automate and assist in creating engaging video content for internal enablement and training purposes.
• Methods for using AI to generate scripts, voiceovers, and basic animations, reducing manual effort in content production.
• Suggested Tools (requiring internal accreditation/security checks): Synthesys AI Studio, Descript, and HeyGen for various aspects of AI-driven video content creation.
AI-Powered Root Cause Analysis for Training Needs
• Utilising AI to automate aspects of root cause analysis from performance data, feedback, and support tickets to identify training needs.
• Techniques for AI to assist in pinpointing training gaps, skill deficiencies, and performance issues more efficiently, allowing for data-driven training interventions.
• Suggested Tools: Gemini Pro for analysing qualitative feedback; Microsoft Co-pilot for summarising performance reports and extracting key trends from structured data; Excel/Google Sheets with AI plugins/built-in functions for initial analysis of performance metrics.
AI for Accelerated Report Preparation & Presentation (for Quality Analysts and Project Managers)
• Strategies for Quality Analysts (who are "heavy on reporting") and Project Managers to speed up report preparation and presentation.
• Using AI for data summarisation, trend identification, and generating concise insights from large datasets (both structured and unstructured).
• Suggested Tools: Microsoft Co-pilot for summarising complex documents, drafting report narratives within Word, or generating presentation outlines in PowerPoint; Google Sheets / Microsoft Excel with AI features for quick data analysis; Gemini Pro for generating textual summaries and key takeaways from data.
AI for Visualising Data & Metrics
• Leveraging AI to assist in creating compelling data visualisations and presentations for performance metrics and improvements.
• Techniques for automating aspects of presentation design and content population, turning raw data into visually engaging reports.
• Suggested Tools: Microsoft Co-pilot for creating slides and populating content directly within PowerPoint; Canva with AI features for designing professional infographics and visual reports (requires accreditation).
AI for Streamlining Internal Processes & Project Management Efficiency
• Identifying repetitive internal processes within quality analysis and project management workflows suitable for AI-driven automation.
• Practical examples of AI assisting with tasks like data entry, document classification, automated responses to routine inquiries, and workflow triggers.
• Utilising AI to improve the quality and efficiency of work in project planning, execution, and monitoring, including potential in risk assessment and resource allocation.
• Suggested Tools: Microsoft Power Automate with AI Builder for automated workflows; Zapier / Make (formerly Integromat) with AI integrations for connecting applications and automating multi-step workflows (both requiring accreditation); Gemini Pro / Co-pilot for drafting routine emails or summarising threads; Asana/Jira with AI integrations (if applicable to RingCentral's existing PM tools, requiring accreditation).