ITIL Foundation V3 ( itilv3f | 21 hours )
Prerequisites:
- An understanding of ___.
- Experience with ___.
- ___ programming experience.
Audience
- ___
- ___
- ___
Overview:
This course introduces students to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library. The course helps students prepare for the ITIL Foundations certification exam.
Course Outline:
Day 1:
Introduction ITIL Concepts
Continuous Service Improvement
Service Operation
Day 2:
Review Day1
Service Transition
Service Design Lesson
Day 3:
Review Day 2 Service Strategy
Open itSM Solutions Review Program Self-Study,
Exam Prep.