Mac Service Certification Exam ACMT 9L0-012 Preparation ( acmt9l0012prep | 7 hours )

• Knowledge of Mac products

Audience

• IT personnel

Mac Service Certification Exam ACMT 9L0-012 is a computer literacy exam that validates the examinees' troubleshooting techniques, accidental damage, diagnostics, technical safety, and customer service skills.

This instructor-led, live training (online or onsite) is aimed at IT personnel who wish to gain sufficient knowledge to take the Mac Service Certification exam confidently and pass it with good marks.

By the end of this training, participants will be able to:

• Learn the necessary skills and techniques to support Apple Mac products.
• Obtain knowledge to use tools to complete service tasks efficiently.
• Take the Mac Service Certification Exam with confidence.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Introduction

• Overview of Mac Service Certification
• Certification prerequisites

Mac Pro Computer Issue

• Resolving a specific Mac Pro computer support issue
• Systematic troubleshooting
• Identifying a Mac Pro computer security issue

MacBook Air Computer Issue

• Resolving a specific MacBook Air computer support issue
• Systematic troubleshooting
• Identifying a MacBook Air computer security issue

MacBook Pro Computer Issue

• Resolving a specific MacBook Pro computer support issue
• Systematic troubleshooting
• Identifying a MacBook Pro computer security issue

Mac Mini Computer Issue

• Resolving a specific Mac Mini computer support issue
• Systematic troubleshooting
• Identifying a Mac Mini computer security issue

iMac Computer Issue

• Resolving a specific iMac computer support issue
• Systematic troubleshooting
• Identifying an iMac computer security issue

Connectivity Issue

• Recommended troubleshooting steps for connectivity issue
• Troubleshooting connectivity issues with an external monitor

Mac Service Skills

• Diagnostics and technical safety
• Troubleshooting techniques
• Accidental damage
• Customer experience skills

Taking the Examination

• Registration procedures
• Tips and tricks for passing the exam

Summary and Next Steps