Course Code: kpi
Duration: 14 hours
Prerequisites:

Audience

  • Managers, leaders, and other professionals who want to improve their ability in managing the performance of others by focusing on appraisals, Key Performance Indicators (KPIs) and conducting relevant Training Needs Analysis (TNA) in their organizations. 
Overview:
  • To gain a working knowledge of performance management systems
  • To know how to provide regular performance reviews and appraisals
  • To understand how to give corrective feedback to an employee
  • To build SMART KPIs based on departmental objectives and the goals of the company
  • To understand and practice TNA to build relevant training objectives as a result of the appraisal program
  • To understand how succession planning can improve employee performance
  • To know how to coach, or mentor employees to improve their performance
Course Outline:

DAY ONE

  • Understanding KPIs And The Impact On An Organization
    • Why KPIs are so important
    • Advantages And Disadvantages of KPIs
  • KPIs As A Foundation For Creating Accountability
  • Building SMART(ER) KPIs aligned with Departmental Objectives
  • The Road To High Performance
  • The Basics Of Performance Management
    • The Roles In Performance Management
  • Ways To Measure And Monitor The Performance Of Employees
  • Creating And Sustaining High Performance Teams
    • The Dynamics Of Teams
  • The Performance Appraisal Process
  • The Tools Used In Performance Appraisals
    • Approaches To Appraisal Documents

DAY TWO

  • Appraisal And Performance Reviews
    • How To Conduct A Fair Appraisal
    • How To Have A Productive Appraisal Discussions
  • The Importance Of Supportive Feedback
  • Preparing for a Feedback Conversation
    • Giving Corrective Or Developmental Feedback
  • Understanding TNA As An Outcome Of The Appraisal Process
  • Practicing Different Ways of Conducting a TNA Exercise
  • Using TNA results To Identify Training Objectives
  • Motivation And Motivating Employees
  • Succession Planning
    • The Advantages Of Succession Planning
  • Ten Ways To Develop Employees
  • The Benefits Of Coaching And Mentoring
  • Role-Plays and Practice