Jira Administration and Management

• Basic understanding of project management concepts and methodologies
• Familiarity with Jira as an end-user

Audience

• Jira administrators
• IT managers
• Systems administrators

Jira is a project management tool developed by Atlassian that is primarily used for issue tracking, project management, and agile software development.

This instructor-led, live training (online or onsite) is aimed at intermediate-level professionals who wish to gain a comprehensive understanding of Jira administration.

By the end of this training, participants will be able to:

• Gain an in-depth knowledge of managing and configuring Jira, including customizations, workflow management, and scheme configurations.
• Create and manage issue types, fields, screens, workflows, and schemes to tailor Jira to specific project needs.
• Utilize Jira for effective project management.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Introduction

• Overview of Jira administration
• Role and importance of Jira admin in project management

Understanding Jira Architecture

• Jira core concepts and terminologies
• Overview of Jira's structure

Issue Type Management

• Creating and managing issue types
• Understanding issue type scheme
• Linking issue types with projects

Field Management in Jira

• Essentials of field creation
• Configuring context settings for custom fields
• Understanding and managing field schemes
• Mapping fields to issue types
• Integrating field schemes with projects

Screen Management

• Basics of screen creation and management
• Associating screens with different issue types
• Developing and implementing screen schemes
• Creating a comprehensive list of screens per issue type

Workflow Configuration

• Workflow creation and customization
• Incorporating conditions, validations, and post-functions in workflows
• Developing and implementing workflow schemes

Scheme Management

• Overview of notification schemes in Jira
• Understanding and implementing permission schemes

Jira Maintenance Practices

• Best Practices for Jira administration and maintenance
• Regular maintenance tasks and health checks

Advanced Reporting and Dashboards

• Creating and managing filters in Jira
• Building effective dashboards for project management
• Generating KPIs for incident management within Jira service management

Integrating Jira with Service Management

• Linking Jira with Jira service management for incident management
• Generating dashboard and incident management KPIs within Jira service management

Summary and Next Steps