Course Code: bccmbspk
Duration: 21 hours
Prerequisites:

-

Overview:

-

Course Outline:

Course Modules (3 days)

  1. Introduction to Business Continuity and Crisis Management (BCCM) in Telecom and IT Services
    • Understanding the importance of BCCM in the Telecom and IT industry
    • Overview of key concepts, principles, and frameworks
  2. Threat Analysis and Scenario Development
    • Identifying common threats: cyber threats, natural disasters, human errors
    • Techniques for conducting risk assessments
    • Writing/composing realistic scenarios
  3. Crisis Simulation Planning and Execution
    • Designing a crisis simulation exercise
    • Role-playing and scenario enactment
    • Evaluating and debriefing after simulations
  4. Cyber Security in BCCM
    • Understanding cyber threats specific to Telecom and IT services
    • Best practices for securing IT infrastructure and data
    • Incident response and recovery in cyber security incidents
  5. Business Continuity Planning (BCP) for IT Services
    • Developing BCP frameworks tailored to IT services
    • Establishing business impact analysis and recovery strategies
    • Implementing and testing BCP plans
  6. Case Studies and Practical Examples
    • Examining real-life BCCM scenarios and responses
    • Learning from past incidents in the Telecom and IT industry
    • Applying course concepts to practical situations
  7. Final Project: Crisis Response Plan
    • Participants will develop a comprehensive crisis response plan for a simulated scenario
    • Presenting and defending the plan
  8. Conclusion and Next Steps
    • Recap of key learnings
    • Resources for ongoing learning and professional development in BCCM