Professional Certificate in Customer Experience (CX)

.

What Will You Gain?

• Understand how getting CX right enhances company value
• Learn the knowledge, skills and tools to understand and create great CX strategies and executions from best practice cases around the globe
• Learn how our unique CX Framework™ is fundamental to delivering CX Excellence
• Understand, that in a changing technological customer landscape, why great Customer Experience is critical to business survival and growth
• Be engaged and empowered to use the knowledge and skills you learn to move your own career forward
• The expertise to advance your career and to speak the language of leadership

Who is this course for?

Our CX courses are suitable for a wide range of learners from junior staff right through to professionals and executives in business and up to CEOs. Our entry- level Professional Certificate course is suitable and rewarding for everyone at any level of business.
The Professional Certificate course is also highly relevant for customer-facing teams, team leaders and customer ‘champions’.

• Module 1
  Introduction: Understanding key principles and definitions.
• Module 2
  The Impact of Customer Experience: Differentiation, retention and the new method of customer acquisition.
• Module 3
  The CX Framework™: Our unique Framework that drives CX Excellence.
• Module 4
  The Customer Journey: Understanding Customer Personas and the five steps to successful customer journey mapping.
• Module 5
  CX in Action: Understanding how employees and digital innovation transforms your CX.
• Module 6
  Four Stages to CX Excellence: Creating your CX strategy to implement in your organisation today.