Course Code: csrcustomer
Duration: 14 hours
Prerequisites:

This course is designed for quality professionals and individuals responsible for managing customer-specific requirements in organizations.

Overview:

This course aims to provide participants with a comprehensive understanding of customer-specific requirements (CSR) and their impact on business operations. Participants will learn the importance of CSR in maintaining customer satisfaction, how to identify and manage CSR, and strategies for meeting customer expectations. This course will also cover the impact of CSR on quality management systems and the steps required for effective CSR implementation

Course Outline:

Session1:Introductionto CSR

  • Definitionof CSR
  • ImportanceofCSRinbusiness operations
  • CSRimpactoncustomer satisfaction
  • OverviewofCSRrequirementsand standards

Session2:IdentificationandManagementof CSR

  • Identificationof CSR
  • Mappingcustomerrequirementsto CSR
  • Importanceofcommunicationwith customers
  • CSRmanagement strategies

Session3:CSRandQualityManagement Systems

  • ImpactofCSRonqualitymanagement systems
  • CSRrequirementsinISO 9001:2015
  • IntegrationofCSRintoqualitymanagement systems
  • AuditingCSR implementation

Session4:EffectiveImplementationof CSR

  • StepsrequiredforeffectiveCSR implementation
  • CSRimplementationbest practices
  • MonitoringandmeasuringCSR effectiveness
  • ContinuousimprovementofCSR implementation
Sites Published:

Magyarország - CSR – Customer-Specific Requirements

România - CSR – Customer-Specific Requirements

Bulgaria - CSR – Customer-Specific Requirements

Moldova - CSR – Customer-Specific Requirements

Slovenia - CSR – Customer-Specific Requirements

Croatia - CSR – Customer-Specific Requirements

Serbia - CSR – Customer-Specific Requirements

Uzbekistan - CSR – Customer-Specific Requirements