Salesforce Administrator Exam Preparation

Audience
 

• Salesforce administrators preparing for certification
   
• Salesforce users aiming to validate their skills with the Administrator credential
   

This course is designed for individuals preparing for the Salesforce Certified Administrator exam. Participants will receive focused instruction on the core topics covered in the exam, as well as study tips and strategies for exam success.

Introduction to the Salesforce Administrator Exam
 

• Overview of the exam format and question types
   
• Key competencies and knowledge areas
   

1. Organizational Setup & User Management
 

• Configuring the company profile and UI settings
   
• Managing users, profiles, and permission sets
   

2. Security and Access
 

• Understanding object, record, and field-level security
   
• Configuring sharing settings, roles, and public groups
   

3. Standard & Custom Objects
 

• Managing standard and custom objects
   
• Working with fields, record types, and page layouts
   

4. Sales and Marketing Applications
 

• Lead and opportunity management
   
• Sales productivity features, including Path and Kanban
   

5. Service and Support Applications
 

• Case management, escalation, and automation
   
• Configuring knowledge and support processes
   

6. Activity Management and Collaboration
 

• Setting up activities and collaboration features
   
• Working with Chatter and user engagement tools
   

7. Data Management
 

• Importing, exporting, and managing data quality
   
• Tools for data deduplication and cleansing
   

8. Analytics and Reporting
 

• Creating reports and dashboards
   
• Using filters, summary formulas, and custom report types
   

9. Workflow/Process Automation
 

• Configuring Workflow Rules, Process Builder, and Flow
   
• Automating processes based on criteria and actions
   

10. Practice Exam and Review
 

• Completing a timed, mock practice exam
   
• Reviewing key areas, common pitfalls, and final tips
   

Certification Details:
This course will provide comprehensive preparation for the Salesforce Certified Administrator exam.