Course Code: chatgptaoneone
Duration: 7 hours
Prerequisites:

ChatGPT Account

Overview:

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Course Outline:

Module 1: ChatGPT Essentials & Ethics

  • Focus: Core understanding, business context, and ethical use
  • How ChatGPT works – architecture, model limitations, capabilities
  • Ethical principles, privacy and security in business applications
  • Real-world business use cases – what works and what doesn’t
  • How to craft effective prompts and avoid common pitfalls
  • Introduction to the ChatGPT interface, version differences (Free vs Plus)
  • Practical exercises using basic business examples

Module 2: ChatGPT for Customer Experience

  • Focus: Using ChatGPT to improve communication with clients and enhance CX
  • Generating personalized responses to complaints and inquiries
  • Adapting tone and style based on customer profiles (age, tech level, attitude)
  • Examples of usage in social media (Facebook, Instagram, TikTok)
  • Creating templates for emails, chats, and surveys
  • Supporting chatbot logic and flows (without direct integration)
  • Evaluating and automating responses – when ChatGPT is and isn’t appropriate