Course Code: introqms
Duration: 21 hours
Prerequisites:

Target Audience: Government personnel, quality officers, internal auditors, process owners, and those involved in implementing or maintaining a QMS.
Methodology: Lectures, workshops, group exercises, case studies, and interactive discussions.

Course Outline:

Day 1: QMS Foundations and Process Orientation

Module 1: Overview of Quality Management System (QMS)

  • Objectives:
    • Understand the principles and benefits of a Quality Management System.
    • Explore ISO 9001 as the leading QMS standard.
  • Topics:
    • Definition of QMS
    • ISO 9001:2015 Overview
    • Benefits of QMS in Government Institutions
    • Quality Terminologies and Concepts

Module 2: Process Orientation

  • Objectives:
    • Develop an understanding of process-based thinking.
    • Identify and document organizational processes.
  • Topics:
    • Introduction to Process Orientation
    • Identifying Core, Support, and Management Processes

Module 3: SIPOC Table (Suppliers, Inputs, Process, Outputs, Customers)

  • Objectives:
    • Learn to use SIPOC as a tool for process understanding and improvement.
  • Topics:
    • Components of the SIPOC Model
    • Application in Public Sector Environments

Module 4: Setting of Process Performance Measures

  • Objectives:
    • Define and measure the effectiveness and efficiency of processes.
  • Topics:
    • Key Performance Indicators (KPIs)
    • Process Metrics and Monitoring
    • Aligning Process Measures with Strategic Objectives

Module 5: Introduction and Use of the Process Affecters Diagram

  • Objectives:
    • Analyze factors influencing process performance using visual tools.
  • Topics:
    • Understanding Cause-and-Effect Relationships
    • Introduction to the Ishikawa (Fishbone) Diagram

Day 2: Documentation Seminar-Workshop

Module 6: Introduction to Documented Information

  • Objectives:
    • Understand the types and roles of documented information in a QMS.
  • Topics:
    • Definition and Importance of Documented Information
    • Types: Policies, Manuals, Procedures, Records

Module 7: Documentation Requirements

  • Objectives:
    • Identify documentation required by ISO 9001 and relevant regulatory bodies.
  • Topics:
    • ISO 9001:2015 Documentation Requirements
    • Legal and Sector-Specific Requirements

Module 8: Creating and Updating Documented Information

  • Objectives:
    • Learn the process of developing, formatting, and revising documents.
  • Topics:
    • Document Lifecycle: Creation, Approval, Revision, Archiving
    • Formatting Standards and Templates

Module 9: How to Control Documented Information

  • Objectives:
    • Establish controls to ensure accuracy, accessibility, and security.
  • Topics:
    • Document Control Procedures
    • Version Control and Change Management
    • Retention and Disposal Policies

Day 3: Application and Integration

Module 10: Preparation of Suggested Documented Information

  • Objectives:
    • Guide participants in drafting essential QMS documents for their organization.
  • Topics:
    • Quality Manual: Structure and Content
    • Process Manual: Detailing Core and Support Processes
    • Work Instructions: Level 3 Detailed Guidance
    • Reference Manual: Regulatory and Technical References
    • Quality Objectives and Quality Plans: Alignment and Measurability