The term ‘critical conversation’ reminds us of VIP or people of significance, great politicians, leaders or even people who carry loads of weight meeting and discussing issues that will change our world and future. This is not the kind this program has in mind; we are concerned with the sort of human transactions that occur to all. Critical conversations are defined as discussions between two people where consequences are serious and immense, with diverse values, ideas and opinions, along with strong feelings and emotions. These are common events that influence everyone – and in many instances, these are conversations which may end in success or disaster. Good or bad, you may never have the same daily routine again, where you decide on how you behave later on.
OBJECTIVES
- Understand the role of critical conversations (CC) within the organization
- Acquire the step by step knowledge of doing CC
- Upgrade communication skills
- Increase team skills
- Achieve better overall results and performance
- Maintain morale
- Manage emotion better
- Learn to be honest while respectful at the same time
Target Group
This is intended for all those who have to deal with bosses and subordinates, plus those personnel who have to manage the various resources and/or projects, hence dealing with people who may not report to you.
How Training/Workshop is to be conducted:
The course will be delivering through a combination of Metaphoric and Learning-By-Doing approach, where as the participants will be going through various simulation scenario which interact with the subject itself. At each stage, the participants will need to exercise the techniques that been taught and practice them to self-develop their level of skills. The active learning activities may include:
• Hands-on exercises• Group discussions• Case studies• Role plays• Presentation• Interactive storytelling
• Commentary on other companies / industries• Picture/Video
- Introduction
- What is Critical Conversation (CC)?
- Examples and scenarios of CC
- Case Exercise/Discussion related to CC
- talking to aggressive people
- critique others
- dealing with people with low commitment or can’t keep commitment
- telling superior about his/her behavior
- Outcome: a clear understanding of what CC is all about, and to realize the importance through practice of CC
- Managing and be a CC master
- How success is impacted by conversation
- Start with yourself
- What to look for
- Role plays
- Outcome: tips or ideas to start CC
- Reduce or eliminate risk
- Situations and contexts leading to issues/risks
- Skills to reduce or eliminate risks
- Case & Role plays
- Outcome: gain knowledge on how some CC leading to problems can be avoided
- Be your own movie director and control your emotions
- “pre-mortem”, back track
- Practice workshop
- Turn it into healthy story
- Outcome: be able to manage emotions and handle CC well
- How to tell your story
- Factual telling
- How to conclude
- Ask the same from other
- Experimenting and trial
- Outcome: learn how to capture attention rationally
6. Power of listening to the other
- Questioning techniques
- Mimicking and acknowledging
- Tactful re-statement
- Leading and exploring
- Outcome: enhance communication skills, letting the person feel comfortable with you
7. Taking actions
- Decision making tool
- How to end beautifully
- Case/Role play
- Outcome: pick up ideas to end CC successfully
8. How to impact Change?
- Exercise: color naming
- Why change?
- Why people resist change
- Tools and techniques to overcome
- Workshop
- Outcome: Overcoming hurdles to success!