ISO 9001 for Quality Management

This course is suitable for quality engineers, reliability engineers, product engineers, field service technicians, and professionals involved in product development, manufacturing, or customer support. It is ideal for individuals seeking to enhance their expertise in analyzing and resolving field failures across diverse industries.

This comprehensive course is designed to equip participants with the knowledge and skills required to effectively perform field failure analysis in various industries. Field failure analysis plays a critical role in identifying and resolving product failures, ensuring customer satisfaction, and driving continuous improvement. Through this course, participants will learn the principles, techniques, and best practices of field failure analysis, enabling them to investigate, diagnose, and mitigate product failures in real-world scenarios.

Session 1: Introduction to Field Failure Analysis

•    Importance and objectives of field failure analysis
•    Key concepts and terminology related to field failure investigation
•    Understanding failure modes and their impact on product performance

Session 2: Failure Analysis Techniques

•    Overview of analytical techniques for field failure analysis
•    Non-destructive testing methods
•    Destructive testing techniques and their applications
•    Root cause analysis methodologies, including 5 Whys and Ishikawa (Cause and Effect) diagrams
 

Session 3: Field Failure Investigation Process

•    Establishing an effective field failure investigation process
•    Gathering relevant data and documentation
•    Developing a systematic approach for failure analysis
•    Utilizing appropriate tools and equipment for investigation

Session 4: Failure Analysis Case Studies

•    Case studies highlighting common field failure scenarios
•    Analysis of failure patterns, symptoms, and potential causes
•    Hands-on exercises to practice failure analysis techniques

Session 5: Mitigation and Corrective Actions

•    Developing effective corrective and preventive actions (CAPAs)
•    Implementing design changes or process improvements based on failure analysis findings
•    Verification and validation of implemented solutions
•    Lessons learned and continuous improvement in field failure analysis

 Note:    The course will include practical exercises, group discussions, and real-world case studies to enhance participants' understanding and application of field failure analysis principles. Participants will have the opportunity to engage in interactive learning activities and collaborate with industry professionals, fostering a comprehensive learning experience.