Course Code: csam123
Duration: 21 hours
Prerequisites:

Participants of the CSAM course should have a basic understanding of IT and software management principles. Prior experience in asset management or IT governance is beneficial but not required.

Overview:
  • The objective of the Certified Software Asset Management (CSAM) course is to equip participants with a comprehensive understanding of software asset management principles and practices.
  • The course aims to develop the skills necessary to establish effective SAM governance structures, create and implement robust policies, and accurately manage software inventories using discovery tools. Participants will learn to handle various types of software licenses, ensure compliance, and prepare for audits.
  • The course also includes practical insights into SAM tools and technologies, supported by real-world case studies, to demonstrate successful implementations and best practices
Course Outline:

Day 1: Introduction to Software Asset Management (SAM)

Welcome and Course Overview

  • Introduction to the course objectives and agenda.
  • Overview of SAM certification benefits.

Fundamentals of SAM

  • Definition and importance of SAM.
  • Key principles and benefits of effective SAM.
  • Understanding the SAM lifecycle.

SAM Governance and Policies

  • Establishing SAM governance structure.
  • Creating and implementing SAM policies and procedures.
  • Roles and responsibilities in SAM.

Inventory and Discovery Tools

  • Overview of inventory and discovery tools.
  • Techniques for software discovery and inventory management.
  • Ensuring accurate and up-to-date software inventory.

Software License Management

  • Understanding different types of software licenses.
  • Techniques for managing software licenses and entitlements.
  • License compliance and audit preparation.

Day 2: Advanced Topics in SAM

Software Procurement and Vendor Management

  • Best practices for software procurement.
  • Managing vendor relationships and contracts.
  • Negotiating software licenses and renewals.

SAM Metrics and Reporting

  • Key performance indicators (KPIs) for SAM.
  • Reporting tools and techniques.
  • Creating meaningful SAM reports for stakeholders.

Risk Management and Compliance

  • Identifying and mitigating software-related risks.
  • Ensuring compliance with software licensing agreements.
  • Handling software audits and disputes.

Cloud and Virtualization in SAM

  • Impact of cloud computing and virtualization on SAM.
  • Managing software assets in cloud and virtual environments.
  • Cloud licensing models and compliance considerations.

SAM Tools and Technologies

  • Overview of SAM tools and technologies.
  • Criteria for selecting SAM tools.
  • Implementing and optimizing SAM tools.

Case Studies and Best Practices

  • Real-world case studies of successful SAM implementations.
  • Best practices and lessons learned from industry leaders.
  • Interactive group exercises and discussions.

Day 3: Practical Application and Certification Preparation

Developing a SAM Program

  • Steps to develop and implement a SAM program.
  • Creating a SAM roadmap and action plan.
  • Aligning SAM with organizational goals and objectives.

Change Management and Communication

  • Managing organizational change for SAM adoption.
  • Effective communication strategies for SAM initiatives.
  • Training and awareness programs for end-users and stakeholders.

Certification Exam Preparation

  • Review of key concepts and topics covered in the course.
  • Practice questions and mock exams.
  • Tips and strategies for passing the certification exam.

Course Review and Q&A

  • Recap of key takeaways from the course.
  • Open forum for questions and discussions.
  • Next steps for certification and ongoing SAM development.