Course Code: mgen
Prerequisites:

Knowledge of the team management. Highly recommended to participate in the training Team Building and Management

Overview:

COURSE DESCRIPTION:

Course content gives the knowledge concerning the whole issue of team building and management process, taking into consideration cross generational differences between workers having impact on above mentioned processes. Team managers being aware of the rules leading team building process will notice the most sensitive moments caused by cross generational differences and will be able to have a proper control over this process on the way to achieve all settled goals.

ADVANTAGES COMING OUT OF PARTICIPATION IN THIS COURSE:

  • Identification and understanding of all processes in a group of workers on a different stage of a team development
  • Identification of skills necessary for efficient work on a different stage
  • Individual and group cooperation simplifying skills
  • communicational skills
  • tasks delegating and motivational skills
  • Management skills increasing: concerning cross generational differences and its impact on management efficiency.
  • Management skills increasing: how to manage workers form different generational groups.
  • identification of differences caused by generational differences skills shaping

COURSE METHODS:

Course has been prepared as an interactive one. The participants activity takes over 80% of course time. Each session goes according to a similar dynamic, based on a method taking upon consideration Kolb’s cycle of learning: exercise opening for a new habit (consciousness building), short lecture about techniques (knowledge), new tactics and techniques practicing (skills, and experience). After each session closing, the participants receive all the leaflets concerning just finished session.

Practical issues are always concluded with short lectures giving the explanation of the basic psychological mechanisms connected with participants experience coming out of the common work in a class.

Course Outline:

MAIN TOPIC OF COURSE CONTENTS:

  1. Introduction to social psychology basics
    • individual, group and team: basic concepts of social psychology in everyday relations with others
    • human needs and its hierarchy. The place of other of people in our needs hierarchy
    • independence, autonomy or cooperation? Advantages and disadvantages of each model of functioning with other
    • Generation? – concept explanation. How the generation impact on our functioning in contact with others?
    • Generation: baby boom, X i Y – what does it mean? How does it impact the others behavior?
  2. The rules of functioning in relations with others
    • Why do we need others? Humans needs and its hierarchy: Maslow’s Pyramid
    • Needs for affiliation, contact as the most important ones in cooperation
    • Independence, autonomy and cooperation with others
    • Satisfaction relations establishment: support giving
    • values and life rules appreciated in different generations – how does it impact every day in job functioning?
  3. The principles of effective communication, as an essential part in effective communication in an organization
  • self-assessment of your own communication style
  • errors and mistakes in the communication and proper way of their correction and avoidance
  • communication barriers
  • stages of creating interpersonal contact
    • attitudes: intellectual, emotional and behavioral aspects – their impact on a cooperation, the possibilities of attitude change
    • the rules of persuasion: how to use it to make it efficient
    • cross generational differences – do they force the communication style changes? What are the rules? What are dos and don’ts?
  1. Personal skills and behaviors simplifying cooperation
    • Styles of cooperation
    • How they see you, that’s how they perceive you”- when others perceive me different way than I am, how to make real my image in the other’s eyes
    • Personal convictions and their impact on cooperation
    • attitude – specific and strong mechanism regulating our behavior
  2. Team building stages and their influence on cooperation
    • team development stages: rules of functioning and dangers on each of them
    • the ways of cooperation depending of the stages
    • team roles identification
    • cross generational differences and differences in roles taken upon by team members?
    • What to do to stop changing the competition into “rat race”?
    • Multi-generational team building – what is real impact of cross generational differences on an team building process?
  3. Leader’s role in cooperation creating and enforcement
    • Management styles – team management style sand its impact on team functioning
    • Goals setting and “directing” team to its achievement
    • Supporting relationships establishing between manager and worker, introduction to the management by goals
    • behavior modeling – how to change your worker’s behavior?
    • how to change people’s behavior basing on cross generational differences?
  4. Tasks delegating, command releasing and enforcement
    • Tasks delegating rules in a multi-generational team
    • The pyramid of competence getting
    • 14 rules of efficient tasks delegating
    • Resistance and mistakes in delegation
  • Resistance on the manager’s side
  • Resistance on the workers side
  • Coping with both types of resistance
  1. Motivation – a key to success achievement**:**

  • Where the enthusiasm and engagement come from?

  • Types of motivation

  • Humans nature understanding as basic of efficient motivation

  • Maslow and his “Pyramid of needs”

  • Mc Gregor’ s X and Y theories

  • Different kinds of motivation

  • Short and long-term factors impact on the workers engagement level (two factors theory of motivation by F. Herzberg)

  • Golden rules of motivation by Max Landsberg

    • Fear and competition effects in HR management

  • Psychological rules of motivating

  • The importance of language in motivating

    • Knowledge of people from different generations functioning and different motivational tools usage
  1. Being in an agreement with myself and in a good attitude towards others – the assertive behavior concept
  • the meaning of assertiveness
  • your own rights
  • when you decide to be assertive…..
  • behaviors types: aggressive, submissive, assertive
  • using “I” messages as a base of one’s own opinions, statements and emotions expressing in an assertive way
  • why are we afraid to say „no” – what stop us
  • self-esteem coming out of assertive way of self-treatment
  1. What does mean to respects myself and others – what will happen if I will agree or refuse
  • ability of rejection giving and receiving
  • argument’s ability
  • anti-manipulation self defense
  • positive and negative opinions receiving, how to cope with different forms of critic
  • constructive feedback giving