Course Code: dtttt
Duration: 35 hours
Prerequisites:
  • An understanding of ___.
  • Experience with ___.
  • ___ programming experience.

Audience

  • ___
  • ___
  • ___
Overview:

Introduction:

This is a (5 day) 35 hour practical, instruct led design thinking workshop aiming at harnessing skills for one of the most creative problem-solving methods, “Design Thinking”. This training is designed to develop training skills in the participants

Attendees will be able to practice the skills throughout the training by applying the method step by step using alternative techniques on a chosen real-life case. The training aims to develop professional and effective training skills in a highly experimental training method, where trainees practice acquired techniques in delivering a training session and receive constructive feedback.

Learning Outcomes:

  • Acquire a deep understanding of the key concepts and principles of Design Thinking
  • Understand the mindsets of a Design Thinker
  • Acquire detailed knowledge of the Design Thinking process, methods and tools in creative problem solving
  • Develop skills in applying Design Thinking mindsets, methodology and tools in co-creating an improved customer experience journey through workshop practice
  • Learn how to improve personal effectiveness by becoming a more empathetic service provider
  • Write learning aims and objectives in accordance with best practice
  • Analyze tasks and design training activities to facilitate the learning of those tasks
  • Create training that works with all the different learning styles
  • Instruct on a one to one or small group basis using appropriate demonstration and constructive feedback skills.
  • Facilitate a group training session that uses activities such as role-play, simulation or group discussion.
  • Assess and evaluate immediate learning
Course Outline:

1. KEY CONCEPTS & PRINCIPLES OF DESIGN THINKING

  • What is Design Thinking?
  • What Design Thinking Is Not
  • Benefits of Design Thinking
  • Industrial Applications of Design Thinking
  • Areas Within the Organization Where Design Thinking Can Apply
  • The Framework of Design Thinking
  • Case Studies of Design Thinking at Apple and Singapore Airlines

2. MINDSETS OF A DESIGN THINKER

  • Think Users First
  • Ask the Right Questions
  • Believe You Can Draw
  • Commit to Explore
  • Prototype to Test

3 DESIGN THINKING PROCESS, METHODS & TOOLS

3.1 EMPATHIZE - Understand Your Customers/Users Empathy tools:

  • User Feedback
  • Persona
  • Empathy Map

3.2 DEFINE - Define Clear Project/Business Objectives Define tools:

  • Point of View (POV),
  • How Might We (HMW),
  • Design Brief,
  • Stakeholder Map,
  • Context Map,
  • Opportunity Map
  • Customer Journey Map

3.3 IDEATE - Explore Ideas and Solutions Ideate methods/tools:

  • Ideation Methods,
  • Divergent Method,
  • Convergent Method,
  • Prioritization Map,
  • Affinity Map
  • Ideas Evaluation Matrix

4. PROTOTYPE - Build and Visualize Ideas and Solutions Prototype tools:

  • Physical Prototypes,
  • Wireframes
  • Storyboards

5. TEST - Review and Decide Test tools:

  • User Feedback 
  • Prototype Evaluation

TRAIN THE TRAINER 

  • Examination of the psychology of how adults learn
  • How to identify the key ways in which adults learn
  • An introduction to training needs analysis
  • A framework for designing a training session
  • Instruction in writing the behavioral objectives and creating a measurable assessment process
  • How to apply the 'rules of engagement'
  • Training skills and techniques
  • Effective interaction with delegates and building rapport
  • The art of demonstration and how to put it in to practice