Course Code: creativeproblemsolving
Duration: 14 hours
Course Outline:
  1. 第一天

一. 破冰者—“介紹”                                                                                                    9:30 - 10:00  AM

二. 問題的定義和確定，如何更清晰更准確地把握問題                                                      10:00 – 11:00 AM

    1. RSPS/5W（who/where/what/when/why)/ITU工具的運用。
    2. 問題定義案例分析和實例練習

休息                                                                                                                              11:00 – 11:15 AM

三. 問題的分析 PDCA工具的應用：

    1. PDCA實際案例的分析和現場練習開始（第一部分）。                         11:15 – 12:00 AM

中餐                                                                                                                               12:00 – 1:00 PM

    1. 5Why實際案例分析和現場練習                                                            1:00 – 2:00 PM
    2. 5M1E（魚骨圖）的應用和實際案例分析                                                2:00 – 3:00 PM

休息                                                                                                                                 3:00 – 3:15 PM

    1. 5M1E 頭腦風暴 實際案例現場練習                                                         3:15 – 4:00 PM
    2. 比較分析法的應用實際案例分和析現場練習                                             4:00 – 5:00 PM
    3. 完善PDCA現場練習（第二部分）                                                          5:00 – 5:30 PM
  1. 第二天
    1. 第一天知識點回顧                                                                                   9:30 - 9:50  AM

四. 問題的的解決方法

    1. 如何進行根本原因的定義和檢驗。                                                           9:50 - 10:30  AM
    2. 矩陣圖/九宮格的應用和練習                                                                   10:30 - 11:00  AM

休息                                                                                                                                 11:00 – 11:15 AM

    1. Poke yoke工具的應用和案例分析                                                         11:15 – 12:00 AM

                           視頻播放

中餐午休                                                                                                                          12:00 – 1:00 PM

    1. Poke yoke 練習/現場演練                                                                     1:00 – 2:00 PM
    2. 5S/TPM/SMED/單元設計等解決問工具的應用                                       2:00 – 2:30 PM

五.質量管措施：

    1. FMEA/CP控制計劃/8D/WI 的應用和案例分析                                       2:30 – 4:00 PM

休息                                                                                                                                 4:00 – 4:15 PM

    1. PDCA現場練習總結 （第三第四部分）                                                  4:15 – 5:00 PM

六，問題解決知識點總結                                                                                                  5:00 – 5:30 PM